Buccos just installed new 6 inch gutters on my entire house. The job was completed in one day and looks very good. Buccos is very competitive with pricing compared to companies around the area. I felt very good about this job upfront. Daniel, the project consultant, was very kind and outgoing through the entire process.
My issue was that after being quoted an initial price for the job, they reached back out asking that I get up on the roof and take pictures inside the gutter. The attached images are what I sent. They then responded to me saying that I don't have a drip edge on my gutters and would need that installed as well and the price increased. In a hurry to get my job done, I agreed and moved forward with the job.
After install I needed to get up on the roof and fix a piece of siding. In the process I looked in the gutter and new drip edge was only installed in one area of the gutter. I come to find out that I had drip edge installed the entire time and I was quoted and charged for something that I did not need.
The company did reach out in attempt to make this right. Once I brought my concern to their attention they were very responsive and eager to get this fixed. Someone came out and determined that the drip edge that was left on the house is good and I shouldn't have any issues.
I'm still only giving 3 stars because this has been a headache that could've easily been avoided through honesty. The discount that I received for catching this major error was very minimal. If I didn't catch this myself I would've paid this company extra money for nothing. I felt that someone tried to take advantage, whether that be intentional or not. I'm also once again taking their word that the existing drip edge is good enough, so I hope that ends up being true. I would just recommend that others try to be mindful and research when they are told they need additional work. I'd hate for someone older or someone uneducated about these things, like myself, pay money for something that isn't needed or isn't installed...