HVAC
5 miles from downtown of Friedensburg, PA
Jared Querengasser says: „Although central air works well everywhere else in the house, not so for my 2nd floor office above the garage. The cost and labor involved to correct this by modifying the existing system would have been far too much to make it worth the inconvenience of enduring the heat. I contacted 5-Star and set up an appointment for an estimate to have a mini-split system installed. I was pleasantly surprised to have the owner of the company, Kevin, come to perform the survey. I like to be educated when I am deciding whether to invest in a new or repair an existing home element. Kevin is knowledgeable, patient and professional. He worked up a fair quote for a Bosch Single Zone 9000 BTU system on the spot which I signed immediately. About a week later, Justin and Chris installed my new system. I couldn't be more pleased with their work. We are fussy about the neatness and cleanliness of our home. They were respectful and careful as they installed the necessary equipment and cabling with minimal disruption. They provided training about the different modes and features of the unit. The next day I received an email from Bosch with warranty information. Kevin also called the day after install to make sure that I was completely satisfied and to remind me about the need to apply for the $400 rebate from PPL for installing an ENERGY STAR heat pump as well as the 30% federal tax credit (up to $2000). Tiffany is also a great communicator and was incredibly helpful in walking me through the pre- and post-sales process. As an added bonus, 5 Star will come back twice a year for the first two years and perform maintenance on the units with the possibility of paying a small annual cost to continue this service beyond Year 2. In summary, from the moment the estimate was scheduled through to post-installation, my experience with this small company was top shelf. I am considering installing another mini-split on the other side of the house. If I do, I know who I will call. Great job, Kevin, Tiffany, Justin and Chris...“ Show more