HVAC
10 miles from downtown of Rushville, OH
Steve Murphy says: „We had a wonderful experience with Lancaster Heating and Cooling. Our furnace was blowing cold air (not what you want when it’s 20 degrees). The representative I spoke with on the phone was super friendly and did her best to get us the next available appointment which was the next day. She marked it urgent.
The next day, I received a text update letting me know the technician was on his way as well as a call from him giving me a time frame. Fred was fantastic and took his time explaining about everything that needed repaired/replaced and what our options were, giving us an estimate. We decided our money would be better spent investing in a new furnace, given that ours was 30 years old. Fred was able to do a temporary repair to our old one (an igniter switch) to get some heat going until the new one arrived. Very much appreciated!
Surprisingly, they were able to get the new one scheduled the very next morning. Again, I received a text and a call letting me know they were on the way. Both technicians were top notch. They explained the process, went above and beyond to make sure no damage was done to our home and answered any questions I had.They cleaned around the area before and after installation. There was no sign they were ever here other than the purring of our new unit and the smile on our faces knowing this was one less thing to worry about. The furnace is a Carrier brand unit that has a 10 year warranty which was very comforting. The price was reasonable.
Only one minor flaw during the install was that when the gas was shut off to replace the furnace, it was overlooked that it also shut off the gas to our hot water tank as well, causing the pilot light to go out. Since it never was relit, we woke up to ice cold showers this morning but it was an honest mistake and I was able to get it remedied first thing this morning. No worries!
Fast, friendly service and great commitment. We will definitely use them again...“ Show more