NCB Mechanical Reviews - Albuquerque, New Mexico

Services NCB Mechanical Provides

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Plumbing

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Richel Tapia

a week ago

5.0

Reached out to Jeff to see if we could get my AC turned off for the up coming cold months and he got me scheduled right away. the gentlemen that came out to turn my swamp cooler off and get my furnace going were amazing. very professional and nice. first time customer, and will definitely be doing business with them again. very reasonably priced as well compared to others. super happy that i found a honest and reliable company...

Marc Nez

3 months ago

5.0

I recently had the pleasure of working with NCB Mechanical, and I couldn't be more thrilled with the experience! From start to finish, Jeff and Brian went above and beyond to ensure I was satisfied with their service.

Jeff was fantastic! I called him about replacing my AC, and he was at my house within an hour. He provided a detailed and competitive quote, which made the decision to go with NCB Mechanical an easy one.

Four days later, Brian arrived to install the new system. The installation was seamless, and the new AC is gorgeous. It works perfectly, and I couldn't be happier with the result.

Thank you, Jeff and Brian, for your outstanding service. I highly recommend NCB Mechanical to anyone in need of HVAC services...

Janet Newsham

a month ago

1.0

In contacting NCB based on a referral from a friend, I reached out to have 2 mini splits cleaned and to have one adjusted with the thermostat. Upon arrival, the techs were friendly. However, one of the techs informed me of multiple false items around my mini split. When I asked him to check the thermostat on a 1 year old mini split, he informed me on the particular day he was present, it was too cool to check my mini split's thermostat accuracy. It was 82 degrees on this particular day. When asked if there were other potential ways of checking this, he informed me I should choose darker curtains for my windows to help the mini split reach accurate temperature. I have heat blocking film on all my windows and had previously experienced no difficulties with thermostat the previous summer. He informed me that my mini split was not large enough for my area. I have a 400 sqft tiny home with 2 9000BTU mini splits. Plenty of gusto to cool both areas of my home. He then instructed me how long and difficult it would be to contact the company of my particular brand of mini split, both are Gree, in order to get instructions for this check. He then cleaned the outside condensers. The cleaning of both condensers was significantly inadequate, leaving both full of cottonwood fluff, resulting in me having to clean both myself the following week. When I submitted a complaint to the company, they offered to come back out. They scheduled me for a window of 3p-5p on a Friday afternoon. At 505p the first Friday, they called stating they would need to postpone me to until the following Monday cause they ran out of time to service my mini splits. I instructed them I work Mon-Thurs and they would need to come on Friday as I could not take off work. They scheduled for the following Friday, 1p-3p window. The following Friday, I did not receive a call or text until 730p instructing me they had run over on their job and could still come, however, they were an hour away or they could come Sat morning. I replied indicating I would be reaching out to the manager. I received a voicemail from the manager asking me to return his call. Upon calling him back 2 days later, he indicated at 1p that he was almost to his destination and would immediately call me to talk about my concerns. At 530p that day, he attempted to call me back evidenced by a missed call, however when I was not able to answer my phone, there was no voicemail left or another attempt made to reach me or discuss concerns.
It cost me over $200 to clean two mini splits that were poorly cleaned, resulting in me having to spend more time and money to clean them myself. As well as giving me false information. The tech also quoted me $8000 to upgrade my current brand new 9000BTU mini split with a 12000BTU mini split. Which is extremely high considering average retail price and all installation is currently in place. It would be an exchange of a unit.
I gave NCB ample opportunity to correct this terrible service and condescending approach to a very knowledgeable home owner. Instead, they pushed off my service, did not refund any amount of the service call even after providing pictures of the poorly cleaned unit, and did not make efforts to contact and correct other than to schedule calls they then would no show or cancel after the originally time.

I will NOT recommend NCB and I find their customer care dispicable. I am a business owner myself and would never treat my clients in this fashion. Please be aware of their service. The dates of service or missed service were 6/14, 6/21, 6/28, and 7/1 of 2024 for reference...

Ruth Archambeau

a month ago

5.0

My son was visiting when I discovered we had a major water leak. My son called three plumbing companies & decided to have NCB Mechanical come out to take a look. They were so professional & explained everything in detail. Jon called & made an appointment. Dominic Urtiaga came out for two separate jobs. We were very pleased with both jobs. We certainly will use NCB Mechanical in the future. We will ask for Dominic each time...