I don’t even know where to begin with this review. We are beyond disappointed, and our experience left us completely stressed out.
There were so many things done incorrectly, what we were seeing was just horrendous quality work. It was entirely apparent that all of the structural mistakes we were seeing were going to be hidden once finished, and we would have never known until this thing started sagging in a year.
We were told multiple times by Brian that these issues would be fixed, and as the days went by we just kept seeing more problems arise. At this point the project was taking forever because they had to fix all the things they messed up the previous day.
We finally had seen enough and sent pictures to Shawn, the owner. We told him that we were done, to take everything down and that we wanted our money back. He did not fight us on this at all once he saw the pictures we took, and even gave us our initial deposit back and an apology letter. However I would like to note that he did not come out to look at the structure himself or meet with us during this whole mess. He was pretty hard to get ahold of.
Lastly, when the team left and the structure was gone, it revealed a rotten support beam that the structure was attached to, which was NEVER mentioned to us. Picture attached.
Brian, Henry, and Josh were the team assigned to us, as they were the only carpentry team working with this company at the time.
Truely awful experience, the only saving factor was that the owner was more than understanding and gave us all of our money back...