Start to finish this was a nightmare.
I had an amazing salesman, that worked hard and spent countless hours taking pictures, emailing, and communicating with me, and the insurance DESK adjuster.
Day of re-roof, I am told they have to apply OSB sheathing. No argument, and no exceptions and not to worry as they will supplement for the insurance. I didn't give approval, but I guess I didn't have a choice.
Innovative hired a subcontractor to complete my roof even though they state they do not do that.
None of the vents previously on the roof were replaced.
Two whirly birds were placed side by side.
Shingles curled up!
I had severe condensation due to improper ventilation which I sent pictures and emails to Ramiro and Dave for weeks.
Dave completed another inspection with pictures to justify installation of the venting, and removal on one whirly.
Mark the Innovative Roofing repair person inspected based on Dave's report from his pictures. I had to wait for him to get approval to do the repairs on a different day. Mark hand glued many shingles, installed the vents, and I was told did some caulking. There is still significant shingle damage visible.
Sheathing is not 100% approved because of the lack of pictures with measurements. Four pictures of various spots, not full roof pictures were submitted to the insurance company.
A building permit was gotten after the reroof was completed, and I complained they didn't have one. Dave tried to tell me they have 60 days after the job was completed to get a building permit.
To top it off, the waste for the project was around 16% and the invoice sent included work and charges not for Innovative Roofing.
I will update the review when everything is said and done. I am told it is still work in progress.
UPDATE: After posting the review, the communication and teamwork with upper management increased significantly.
This communication allowed us to complete the claim with approval.
I can say the majority of the issues have been repaired, with a promise of final repairs in warmer weather...