Flooring
4 miles from downtown of Wrightsville Beach, NC
Cindy Bender says: „We had an issue with a flooring and installation with another company (NOT USA Flooring). The installer would not return our phone calls. I called local flooring companies to see if the flooring was purchased by our installer through their store. I called several stores and was told, "No, it wasn't purchased here." I called USA Flooring and spoke with Stephanie Avery. The flooring was not purchased there, but Stephanie went above and beyond to help track down where the flooring was purchased and she also tracked down the installer and told him to contact us.
The flooring company where it was purchased, nor the manufacturer would stand behind their product. Our installer offered to replace the portion of flooring that was causing an issue. He replaced half of the lower level at no charge to us. Still, the product continued to break and peel. My husband described it as "like walking on potato chips", which described it perfectly. After only two years in place, we decided to cut our losses and replace the entire flooring.
Since Stephanie had been so helpful when she had no reason to help, I knew that going to USA Flooring and working with Stephanie was the best action. We met with Stephanie and she helped us pick out a much more durable product. Of course, I fell in love with a more expensive option. Stephanie checked and found it was on sale....score!
Stephanie ordered the flooring and said it would be in on Monday, only about five days after ordering. It could be installed the same week scheduled for Thursday and Friday. Yesterday, the crew arrived, removed the prior flooring, prepped, installed and completed the entire project in one day (they stayed late to complete it, which we appreciated). The installation crew was very respectful of our home and cleaned up after themselves.
Our new flooring looks fabulous, feels very sturdy, and It has a lifetime warranty for product and installation. I am so glad that I found Stephanie at USA Flooring and highly recommend for anyone looking for flooring! Thank you, Stephanie, USA Flooring, and installation crew...“ Show more