Sarah Motley says: „Rayne Storm needs more than five stars. They made this process so easy and stress-free. They helped me tackle hurdles and negotiations with my insurance company. They gave me more information than the company (State Farm) I'm already paying. My contractor Ron AND the owner, Brian went above and beyond to ensure they broke down all of the information. To ensure I understood every bit of it. These guys were more knowledgeable than all of the agents/adjusters through my insurance. Two days. My repairs only took two days! I fear I wouldn't have gotten half of the repairs I should have, without them battling on my behalf. Great experience, great crew...“ Show more
Neal Gragg says: „I’ll start by saying that I’m very happy with our new floors and would hire Footprint Floors again in the future.
Cons:
Initially I was going to give 4 out of 5 stars for two reasons.
1) I think having some reviews that are not perfect is helpful. Too many 100% 5 star reviews can look fake. After the job was completed and I did a walkthrough with Jonathan he asked if I was willing to review them on google and later texted me a link to make reviewing easier. I doubt if there was tension or any sense of dissatisfaction he would not have offered that. This is slightly manipulating the reviews they get on google but it is also the game business have to play in the age of internet marketing.
2) The first coat of hardwood finish was applied a day earlier than expected. This normally wouldn’t be a problem but it was applied very late in the evening and we returned to the house after dinner to find out that we couldn’t stay the night there as we had planned. More of a heads up about this would be appreciated.
Pros (Great Service!):
Having a project manager who introduced himself at the start of the project, was very helpful. Jonathan shared his phone number and email so we could ask questions about the project whenever we had them. We did have a few issues that came up as things often do during construction. What sets Footprint Floors apart is how they handled these situations. How you fix mistakes is more important to me than avoiding them.
1) During our initial quote there was a misunderstanding about the type of vent covers we wanted. The order had “Drop-In” vents while we wanted “Flush” vents. This was probably a terminology mistake on the part of my Wife and I. But after the first day of construction I noticed the mistake. Jonathan had the team come back to the house to do additional work to install the flush vent covers. This was needed so we wouldn’t get behind on schedule. There was no finger pointing about the mistake, or adjustments to the budget for the correction.
2) After Completing work we found a few cracked floor tiles in our bathroom on the edge of the hardwood floor. Footprint floors came back a few days later to replace the broken tiles and it looks good as new again.
3) Two weeks after work was completed and paid for, we noticed a board in the middle of our living room starting to swell up on the edges. (looked almost like water damage). We reached out and they scheduled someone to come out the next morning to fix it up at no additional cost. Leo (the person doing the repair) told us that it was likely a bad board.
Photos
- Living Room (After all flooring complete)
- Living Room (After new boards installed before sanding/finish)
- Broken bathroom tiles (before fix)
- Repaired living room floor (after repair, still drying, actual damaged area was about 12 inches long. It is slightly darker in the middle of the taped area...“ Show more
Laura says: „Marcello and his crew did a fantastic job installing 2000 sq ft of solid hardwood flooring on two levels of our house plus renovating our staircase from carpet to hardwood with new railings.
They were on time, worked hard and did a great job. Marcello made sure the details of the job were done right, was helpful throughout the week long project and communicated well, in regards to timeline and expectations. He’s a pleasant, respectful guy and I happily recommend him for flooring projects...“ Show more
Stephen Kaspar says: „I normally do all my remodel work, however lack of time was preventing me from doing the floors. I called several places and the conversation and the pricing was all over the place. DCQ and Charles was the one conversation I knew he had done this a while and knew he was competent. Keep in mind I use to do floors in the 90s. I asked for references from everyone and he is the only one in a matter of 30 minutes that had sent them. The others said they would and never did. This is the first time I have allowed someone to do a job for me. I am very particular about attention to detail. Charles and team laid the remaining floor and refinished the 30 year old floors to make them all match. Normally most floor companies will leave waves in the floor from sanding and corners and edges are lacking. He hit all of the points I was afraid of them missing. They put up with my constant feedback almost on a daily basis and delivered a job that I am confident that is far better than I could do and much better than most “professional” jobs I have seen. When the job was compete a cleaning crew came in and for 4 hours made the area completely spotless. If you need any more info about these guys hit me up. They are absolutely the real deal, decent priced and deliver a much higher quality job then anyone else you are going to call. Thanks Charles for putting up with me and the work you did...“ Show more
Jeremy Sellars says: „Recently, I had the pleasure of working with Select Coatings to redo my garage floor, and I couldn’t be happier with the results. From start to finish, the experience was exceptional. Ethan gave me a great and accurate estimate. And Hannah responded quickly to questions.
Punctual and Professional: The workers arrived on time and were highly professional throughout the process.
Thorough Coating and Hole Patching: They did an outstanding job coating the floor thoroughly and seamlessly patching existing holes. Their attention to detail was evident.
Impressive Outcome: The floor now looks fantastic! The paint chips add a touch of style, and the overall finish is both durable and visually appealing.
I highly recommend Select Coatings for anyone looking to enhance their garage floor. The team’s expertise truly made a difference. Thank you, Select Coatings...“ Show more
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