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Did real good job on yearly AC checkup and presented me his findings and recommendations on his findings and cost to have it repaired. This is first time in 7 years that the AC was looked at and I thought he would find issue. Presented me the cost to have AC back to running like new. When finished he cleaned up area to the way he found it, left no mess. HomeWorks you have one fine youngster working the trade. He's a keeper in my books.\nS. K. 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They were able to schedule an appointment the next day. Our service tech Jesse was great, read the notes and understood what the problem likely was. He clearly explained his thoughts on what he felt the issues were and how he was going to clear the drain. 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Adam was on time, thoroughly explained our options and did the work in a professional manner. He is knowledgeable, friendly and respectful of property. We were so impressed we had him return the very next day to replace our 21 year old water heater before it decided to give out. Quotes and invoices were sent promptly. Very satisfied with our choice to go with Champion. We’ll keep Adam and Champion on our “go to list” for any future plumbing needs. 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From the bidding process to the competitive quote proposal along with the installation and their the follow-up.The entire process was like a well oiled machine.!\n\nBen the service advisor was very prompt in the scheduling of the inspection on what needed to be done, the bidding and the quote proposal process.In addition Ben was very engaging & responsive in getting back to me on my questions.He was very clear in his explainations.\n\nOn the installation side..Cody along with other members of the team(Ethan and Jonah)were very courteous,very prompt and very efficient in the installation of my furnace and AC unit. There was virtually no disruptions to my day! Everything was cleaned up to my satisfaction..They too were very engaging and made sure they answered all my questions..\n\nTheir overall knowlege..Product..Pricing..Service........make me very confident with signing on with them! .Great value all the way around..They bring their A-game!\n\nI highly recommend Hurlburt.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"hurlburt-heating-and-plumbing-saint-paul","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":8964,"officeAddress":"7300 Hudson Blvd N #180","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4045,"uniqueId":9596,"name":"Gray Duck Plumbing","topRated":false,"rating":4.9,"reviewCount":65,"categories":"Plumbing","distance":7,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Rhys Moon","quote":"Dan came out to help me troubleshoot a garbage disposal that hadn't been working for a long time. He explained to me what could be the issues and how to handle them, treating this as an educational experience which I greatly appreciated. As a young homeowner I appreciate that Dan is willing to teach me basic skills for takimf care of the things in my home. For this specific issue, I was given quotes for multiple options of what to do and we ended up removing the garbage disposal instead of replacing it. Plan to use Gray Duck for any future plumbing needs.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"gray-duck-plumbing","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":6998,"officeAddress":"2036 Sherwood Ave","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9419,"uniqueId":14970,"name":"Bonfe Underground","topRated":false,"rating":4.8,"reviewCount":1320,"categories":"Plumbing","distance":9,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Karli Johnson","quote":"This was my first experience with a professional plumber as a (female) homeowner. My dad used to help me with all my plumbing needs prior to this. Once I noticed my floor drain backing up after doing a load of laundry, I needed help. I called on Monday morning, they gave me a 2-5pm window. It was approaching 4:15, I called to see if someone was still coming out that day and they stated they were running late. That was fine, but I had evening plans so I rescheduled for the next day for 9-12 widow. The tech, Mark, called and let me know he was 30 minutes out. When he approached my house, he was very polite and asked if he wanted me to wear his shoe guards. I showed him the problem area, and we went over what our options would be and the long term benefits of hydrojet vs. the snake. I ended up doing the hydrojet because my home was built in 1948 to clear 70+ years of sludge. Man was I happy we did that! After he finished that process, he looked underneath my utility sink and was concerned about the plumbing trap the prior owners installed. Not thrilled about spending additional money I agreed to have it replaced because I knew it looked wrong.\n\nMark was very friendly and compassionate while remaining professional in a situation that was a first for myself. Being a female homeowner, sometimes you can feel like they are taking advantage of your lack of knowledge, but I did not feel this way with Mark at all. He was a great tech, did a great job of explaining everything and if you get him, you will be lucky because he does a very through job. Site was left clean and tidy.\n\nIn the pictures, you can see the pipe that was not hydrojetted where the opening is very clogged vs the one that received the hydrojet and is pretty much open.\n\nIf I were to ever need a plumber again, I would definitely use Discount Plumbers.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"bonfe-underground","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":12372,"officeAddress":"","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4583,"uniqueId":10134,"name":"McQuillan Home Services LLC.","topRated":false,"rating":4.7,"reviewCount":4297,"categories":"Plumbing","distance":9,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Shepard Yzermans","quote":"Brandon E was great! He didn't give me the best news about my absolutely ancient AC system but equipment ages and eventually dies, it was my systems turn. He was kind, professional, exceptionally knowledgeable. He walked me through each major component and explained how they worked and why my system was failing. Then he went over my options. He showed me the actual pricing. He works for a company and has to get paid somehow so I was expecting him to to try to sell me a nice and shiny hot rod of a unit but he didn't. He showed me respect and led me to the best option for my situation, not the most expensive option. That kind of honesty is hard to find in any industry and is a great way to earn a lifetime customer. I will be doing business with McQuillian again and I hope to have Brandon E back out to put in my new system.\n\nThis review sounds like a robot working for the company but I can assure you, I'm human. I enjoy human things like breathing with my air sacs and subjecting my self to solar radiation.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"mcquillan-home-services-llc","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":7536,"officeAddress":"1727 MN-36","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7438,"uniqueId":12989,"name":"Apollo Heating, Air & Plumbing","topRated":false,"rating":4.8,"reviewCount":2763,"categories":"Plumbing, HVAC","distance":9,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Johnanna Ganz, Ph.D.","quote":"They treated me like I was a person. That alone was worth a few stars to me. Starting with the very first appointment, Jon the consultant, was genuinely invested and interested in what we were needing. We had other companies come to give us an estimate, and they were just listening for opportunities to up-sell us with things we didn't need or want. Not Jon McKenzie. He was so genuinely kind and considerate and very pleasant! Getting an accurate quote with helpful suggestions was the easy part.\n\nNow, cue up an epic, exhausting, and demoralizing 8 week-long battle with our home warranty company while trying to work with Apollo as our installers. It was AWFUL, but there was one ray of hope on the horizon, and that was Jon McKenzie. Talk about amazing customer service!! He always answered my questions, responded in a timely manner, followed up when he said he would, and always showed empathy for how hard the Warranty company was making the process. He never seemed rushed or frustrated and was invested in building a professional, caring relationship with clients.\n\nIn the end, we ditched the home warranty process after getting the run-around for so long and decided to go with the recommended best option from Apollo--a heat pump and high efficiency furnace. I didn't even question the choice because Jon and the Apollo team showed us, at every step, that they cared about our experience with them and wanted to do what was in our best interest.They even lent us a small window AC unit to help us get through the 90 degree days until our units came back into stock!!! What company even does stuff like that anymore? The answer is Apollo.\n\nThe installing team was a bunch of easy-going, friendly, and professional guys, John, Ryan, and Jeff. Jon M even dropped by to check that everything was going okay on install day!!!\n\nThe Apollo team took what was an awful experience with a home warranty company and a summer without a working AC and showed me that some companies really do care about customers. I have recommended these folks to everyone I know who is looking for any heating or air services. I truly can't say enough good things about the Apollo team!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"apollo-heating-air-and-plumbing","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":10391,"officeAddress":"1167 Viking Dr E","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12409,"uniqueId":17960,"name":"On Time Service Pros Plumbing","topRated":false,"rating":4.9,"reviewCount":2863,"categories":"Plumbing, HVAC","distance":12,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Jackie Friesen","quote":"Mike (and Dan, the intake guy) were both so great! In that moment of panic when you have no idea what to do, it is a relief to hear a calming voice reassure you that it will all be handled. Mike was at the house within 40 minutes of my initial conversation with Dan. He gave us a quote on the work that was needed (a new sump pump) and it was much less than we expected for an after hours emergency! He had it fixed within about an hour. Afterward he took the time to explain the new features and what option we had for add-one if interested down the road. Definite thumbs up. I cannot recommend them enough!!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"on-time-service-pros-plumbing","countryCode":"us","stateCode":"mn","cityCode":"rosemount","quoteSent":false,"officeId":15362,"officeAddress":"15191 Boulder Ct #2","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9744,"uniqueId":15295,"name":"Genz-Ryan Heating, Cooling, Plumbing, & Electrical","topRated":false,"rating":4.7,"reviewCount":5747,"categories":"Plumbing","distance":15,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"J Panther","quote":"This was my first time working with Genz-Ryan. Unfortunately my service was delayed a bit due to an emergency that the technician had to handle before coming to my home for a BOGO HVAC/AC tune up for a low cost of $29.00...\n\nHowever, Tanner and Dillon were able to make up for it by being courteous, respectful, and by providing me with all the necessary details for me to make an informed decision and the recommendations for a good service to be performed. They give you options to either pay for the service in full or for a budget friendly monthly payments that easily fit into anybody's budget. Also note if you're a veteran, they do offer military discounts to those who have served. And I am one of those people that was able to benefit from this option. They will be coming out later next week to perform ductwork cleaning for me so the house will be in tip top running shape. Biggest thing that I greatly appreciated was their patience, kindness, and understanding in regards to my position and my ability to pay for certain options. The other factor, they are not pushy sales people. They are here for you and it's up to you to decide what service works best for you and not for them! That speaks volumes about their services, more than any words that I can say that would be representative of this company. With that said, I would highly recommend Genz-Ryan to anyone that needs service and are watching their monies. Genz-Ryan is the company that is willing to work within your budget. Thank you Tanner and Dillon for your help on this service call! I greatly enjoyed working with you guys!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"genz-ryan-heating-cooling-plumbing-and-electrical","countryCode":"us","stateCode":"mn","cityCode":"burnsville","quoteSent":false,"officeId":12697,"officeAddress":"2200 Hwy 13 W","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8613,"uniqueId":14164,"name":"Ken's Sewer Service","topRated":false,"rating":4.6,"reviewCount":315,"categories":"Plumbing","distance":15,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Bob Hayton","quote":"We have used Ken’s Sewer Service several times over the last 12 years to address a clogged basement drain. Each time they were able to come quickly, identify the cause of the problem, and open up the drain. They were respectful and helpful, and a pleasure to work with. Their rates are fair and lower than other companies we have used. We highly recommend them!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"kens-sewer-service","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":11566,"officeAddress":"3017 Natchez Ave S","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":2459,"uniqueId":8010,"name":"AP Plumbing (Saint Paul)","topRated":false,"rating":5,"reviewCount":281,"categories":"Plumbing","distance":16,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Rachel Humnick","quote":"Denis has been exceptional! Always easy to get in touch with. Comes out timely. Gets the job done at an affordable price. We have hired him for several jobs, most recently we needed our hose spigot replaced and he was able to answer all of our questions very professionally. It’s clear he knows exactly what he’s doing. If you want a quality job done right, look no further!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"ap-plumbing-saint-paul","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":5412,"officeAddress":"","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":3790,"uniqueId":9341,"name":"Hurlburt Heating & Plumbing (Hudson)","topRated":false,"rating":4.9,"reviewCount":961,"categories":"Plumbing, HVAC","distance":16,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Missy Nelson","quote":"We had a great experience with Hurlburt! We had a furnace, ac and water heater installed. Jordan did our initial visit and quote and the communication from first day to install date was top notch. It’s a big expense so we got quotes from 4 different companies and Hurlburt was the best deal and honestly was the only one to give such a personalized experience. Jordan walked me through all our options and was super responsive to my endless questions and requests for changes to the quotes. We wanted to make sure we were getting the best deal we could while also getting a good product. Cody, Austin and Ethan did the furnace and ac. They were all very friendly, kept me informed of how things were going and walked me through everything at the end. They showed up exactly when they said they would and had it all done in just under 5 hours. Kegan and his partner (forgot his name!) showed up to do the water heater right as the first team was wrapping up. Same as the first crew, super friendly and worked fast! Showed me the finished product and how it worked. In and out in about an hour. Honestly can’t say enough good things about our experience. I’ve already recommended them to friends! Thank you!!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"hurlburt-heating-and-plumbing-hudson","countryCode":"us","stateCode":"wi","cityCode":"hudson","quoteSent":false,"officeId":6743,"officeAddress":"1601 Industrial St Suite E","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4941,"uniqueId":10492,"name":"Bedrock Plumbing & Drain Cleaning","topRated":false,"rating":4.9,"reviewCount":181,"categories":"Plumbing","distance":17,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"David Wangensteen","quote":"Another great experience with Bedrock Plumbing. We found we had a small leak in our water heater late Friday evening. I called Bedrock Plumbing's 24 hour line. Corey answered and we talked through the options (emergency vs weekday service). With Corey's consult, we decided to wait until Monday. It was the right call. We now have a new tankless water heater which will get us a nice rebate and save on our overall gas bill. The installation went smoothly and quickly and Bedrock Plumbing left the area nice and clean. I will use them again, should the need arise.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"bedrock-plumbing-and-drain-cleaning","countryCode":"us","stateCode":"mn","cityCode":"hopkins","quoteSent":false,"officeId":7894,"officeAddress":"8960 Excelsior Blvd Floor 1","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4730,"uniqueId":10281,"name":"Hurlburt Heating & Plumbing (Burnsville)","topRated":false,"rating":5,"reviewCount":136,"categories":"Plumbing, HVAC","distance":17,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Alex Kusilek","quote":"Had a challenging job, in a very uncomfortable environment that a local plumbing business turned down. NATE stepped up to the plate and got it done. He was very professional and thorough. Even though everything seemed to fight back, with perseverance and a \"get 'er done\" attitude, Nate successfully completed the job. He was very observant and checked in with me on anything that didn't look right. He did not leave till everything was finished and running again. Couldn't have been happier with his service. Highly recommended!!!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"hurlburt-heating-and-plumbing-burnsville","countryCode":"us","stateCode":"mn","cityCode":"burnsville","quoteSent":false,"officeId":7683,"officeAddress":"3501 W 145th St Suite A","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":2876,"uniqueId":8427,"name":"Mr.Plumbing and Drains","topRated":false,"rating":5,"reviewCount":24,"categories":"Plumbing","distance":17,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"William Seal","quote":"I want to start by saying we had Hero come out for our main sewer line multiple times over the last 2 years…including a 20K main sewer line replacement in the summer of 23. Suffice to say, we are still having backups on our main sewer line, and after having Hero out multiple times to “fix” it, we grew tired of their “solutions”.\n\nEnter Cyrus. I had read reviews about Cyrus, and the work he did and the honesty he shared with all his customers, I was a skeptic, can you blame me? (Don’t answer that) Cyrus not only asked questions about what Hero had did from every angle possible to better understand what might be happening, he consistently apologized for the situation I was in and showed real empathy towards our situation…that’s never happened before. Then he went to work. He kept me informed the entire time, sharing what his thoughts were, NEVER trying to sell me anything. In fact, he informed me of an idea that I could do myself that would keep me from having to see him again…that’s also never happened before. After a couple hours, Cyrus was done, and not only charged me only 1/3 of what Hero wanted for the same job, but tried to give me a tool or two to use for free in the future..I declined, and thanked him profusely.\n\nIf you’re on the fence about Cyrus and the work he does, RECONSIDER! This will be our household plumber moving forward from now on. Thank you to Cyrus, his wonderful and understanding receptionist, and the work they did for us all while staying genuine and professional. You have a return customer here!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"mr-plumbing-and-drains","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":5829,"officeAddress":"7204 W 27th St #220","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4336,"uniqueId":9887,"name":"Dean's Home Services (Minneapolis)","topRated":false,"rating":4.8,"reviewCount":817,"categories":"Plumbing","distance":18,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Jim Kleser","quote":"When we moved back to Minnesota, we bought a fixer upper condo in St Paul. We needed an electrician. Luckily we found Dean’s Home Services.\nFrom the instant we met Bryan P we knew right away we wanted to work with this company. He was neat ,clean, and very professional.\nWe explained what services we wanted, and he took the time to explain the process of the job.\nHe was very knowledgeable.\nWhen he returned to do the work with Dylan, also very professional, they got right to it, answered any questions we had before starting and during the job. Dylan was called to an emergency job, but before he left, got a good start on the project.\nBryan went above and beyond. When we discovered we had cement walls, he figured out a way to do the lighting in the bathroom that was pure genius. It looks beautiful.\nBryan and Dylan were genuinely so nice, kind and patient.\nBryan returned to make sure everything was good, and we were 100% satisfied. We were and we are going to share our rock star experience with our neighbors and friends.\nLastly we are going to work with Brian B, as soon as the bathroom is ready for a plumber. We met him as well, also professional, and very nice.\nIn conclusion we highly recommend Dean’s Home Services, and am sure any professional who works with them will do an excellent job.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"deans-home-services-minneapolis","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":7289,"officeAddress":"6701 Parkway Cir #600","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10856,"uniqueId":16407,"name":"Roto-Rooter Plumbing & Water Cleanup (Eden Prairie)","topRated":false,"rating":4.9,"reviewCount":1242,"categories":"Plumbing","distance":18,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Andrew James","quote":"Brian(s) customer service is supreme. He has Patience and Understanding. My tenant was pretty messy with clothes all over and Brian had great Understanding of the tenants living situation and he showed Patience with that. He had clear Understanding of his duties and steps he would take if situation was going to take longer or other ways to resolve the plumbing issues. For the jobs or assignments that the employees have to accomplish, I APPLAUD 👏 YOU and the company ROTO ROOTER. Thank You from the JAMES FAMILY. I will always call you 1st RR4Life..","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"roto-rooter-plumbing-and-water-cleanup-eden-prairie","countryCode":"us","stateCode":"mn","cityCode":"eden-prairie","quoteSent":false,"officeId":13809,"officeAddress":"6440 Flying Cloud Dr #111","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9850,"uniqueId":15401,"name":"O'Boys Plumbing, Heating & Air","topRated":false,"rating":5,"reviewCount":282,"categories":"Plumbing, HVAC","distance":19,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Quinn Thompson","quote":"I recently had a ducted heat pump and furnace installed by O'Boys and had a great experience. I had done quite a bit of research on heat pumps and almost moved forward without talking to O'Boys but reached out on a whim and am very glad I did.\n\nBrian was super helpful and showed a genuine interest in getting me what I wanted. There was no attempt to upsell me to something that was overkill for our house and he was very communicative and responsive throughout the entire process from initial consult to install (and beyond).\n\nWayne and Gavin came out and did a great job knocking out the install and walking me and my wife through the new system. There was one very minor issue with the condensate piping that required a follow up visit but Wayne was super quick to come out and made the fix with ease.\n\nThe new heat pump has been working well thus far and I would wholeheartedly recommend to O'Boys to anyone looking for HVAC work.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"oboys-plumbing-heating-and-air","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":12803,"officeAddress":"1550 91st Ave NE STE 301","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10339,"uniqueId":15890,"name":"Tiger Plumbing Heating & Air","topRated":false,"rating":4.8,"reviewCount":440,"categories":"Plumbing, HVAC","distance":19,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Patrick McKinney","quote":"Last evening I was struggling with a sump pump problem. As rain was forecasted I was in a bit of a panic. I had diagnosed the problem as the float switch, the sump would not shut off. I called Tiger Plumbing as they were listed by the sump manufacturer as a parts supplier. Dustin picked up as it was after hours.\n\nDustin could have turned the call into an emergency run for significant $$$. He listened to my diagnosis, asked a few questions, and offered some sage advice. I am pretty handy and had planned to fix the unit myself. Following his advice I went back to the sump and ultimately fixed the issue. The rain came and the sump was pumping.\n\nI appreciate Dustin’s ability to listen, and his honesty about a couple of approaches I could take to possibly fix the problem. Should I need plumbing or HVAC help in the future I will give Dustin and Tiger Plumbing a call. Thank you, Dustin.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"tiger-plumbing-heating-and-air","countryCode":"us","stateCode":"mn","cityCode":"eden-prairie","quoteSent":false,"officeId":13292,"officeAddress":"12448 Plaza Dr","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4569,"uniqueId":10120,"name":"Erickson Plumbing, Heating, Air, Electrical","topRated":false,"rating":4.8,"reviewCount":393,"categories":"Plumbing, HVAC","distance":20,"locationName":"downtown of South Saint Paul, MN","quoteAuthor":"Joel Sandi","quote":"Amazing experience! I called Erickson to get a quote and schedule service to install new flush LED ceiling lights in the living room of our new home, as well as replace some existing older ceiling lights. As we were anxious to have the install completed as soon as we took possession of the house (ahead of furniture being moved in), I did this while we were actually waiting to close on the purchase, so all I could provide was the realtor shots of the home with the areas in which we wanted to work. Zach at Erickson was super friendly and provided a strong and confident quote (with the mutually understood caveat that a final price would obviously be dependent on a pre-install inspection). We booked an inspection date and installation appointment just a few days after the close. We worked with Joe M for both the inspection and installation, and he was spectacular -- amazingly friendly, great advice and guidance, diligent and efficient worker, and treated our home with respect and care. In the end, Joe installed 7 wafer lights (4 of which were replacements of existing fixtures) and 2 new switches with dimmers in the span of about 5 hours, and in the end, the final work looked pristine. If you didn't know he had been there that or weren't previously familiar with the rooms, you'd never know work had just been done. And it all came in right on quote, to boot. I can't wait to call Erickson again for future projects I already have in mind. THANKS, JOE, ZACK & THE ERICKSON TEAM! With a simple change, you've already transformed and upgraded our new home!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"erickson-plumbing-heating-air-electrical","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":7522,"officeAddress":"1471 92nd Ln NE","cityFromSearch":64930,"categoryFromSearch":214,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}}],"technicalLinks":{"categories":[{"name":"Shower installation or replacement","link":"/us/mn/south-saint-paul/shower-installation-or-replacement/","children":null},{"name":"Bathtub installation or replacement","link":"/us/mn/south-saint-paul/bathtub-installation-or-replacement/","children":null}],"states":null,"cities":null,"brands":null,"relatedCities":null}},"children":["$","$L21",null,{"seoState":{"pageType":7,"nearMe":false,"notFound":false,"redirectTo":null,"certified":false,"zipCode":null,"country":{"id":1,"name":"United States","code":"US","logo":""},"state":{"id":1,"name":"Minnesota","code":"MN","logo":""},"city":{"id":64930,"name":"South Saint Paul","code":"south-saint-paul","logo":""},"category":{"id":214,"name":"Plumbing","code":"plumbing","logo":"","acronym":false,"picture":{"jpg":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/4/jpg/","webp":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/4/webp/","aspectRatio":1},"pictureSmall":{"jpg":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/3/jpg/","webp":"/api/v1/attachments/get/a2853d17-a464-419a-80f7-99d64501ee67/3/webp/","aspectRatio":1}},"brand":null,"contractor":null,"catalogItems":null,"article":null,"offer":null,"cityFromSearch":null,"stateFromSearch":null,"countryFromSearch":null,"zipCodeFromSearch":null,"categoryFromSearch":null,"paidOutClaims":[{"id":3,"slug":"brandy-oberg","link":"https://directorii.com/paid-out-claims/brandy-oberg-3","title":"BRANDY OBERG","description":"\"A contractor destroyed my siding, but Directorii paid $15K to fix it\". Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project. \n\nBrandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew. ","youTubeVideoId":"ETA-BZi9xc0","whatHappened":"

What Happened

Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project.

Brandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew.

They used the wrong color silicone, left outlets with wires exposed and visible breaks in the siding. She was happy when the job was completed in less than a week, but it looked horrible.

Brandy reached out to the roofer about fixing it, but couldn’t get a response from them. Then she noticed the Directorii sign that had been left in her yard. When she saw our $20,000 guarantee, she reached out .

The Directorii team assessed the damage and helped connect Brandy with a new contractor. All in all, it cost $15,000 to replace her siding for the second time–which Directorii paid in full.

Homeowner Statement

“I contacted [the roofer] and his company first and tried to get them to come back out here to address some of the things I had concerns with. I just kept getting a lack of communication, never getting back with me. They just kind of just dropped it.

I had the [Directorii] sign in my yard and I saw the guarantee that you back the contractor so I reached out through email to start the [claim] process.

I'm very happy with the results. I think it looks great and I’m very satisfied.”

Brandy, Minnesota

\n","createdDate":"2022-04-13T21:08:24Z","comments":[],"previewPicture":{"jpg":"/api/v1/attachments/get/631215aa-a6ee-11ed-afa1-0242ac120003/4/jpg/","webp":"/api/v1/attachments/get/631215aa-a6ee-11ed-afa1-0242ac120003/4/webp/","aspectRatio":1.2},"previewPictureUrl":"https://directorii.com/api/v1/paid-out-claim-list/image/preview/3","imagePreview":"https://directorii.com/api/v1/paid-out-claim-list/image/meta/3","relatedCities":null},{"id":4,"slug":"lisa-brown","link":"https://directorii.com/paid-out-claims/lisa-brown-4","title":"LISA BROWN","description":"\"A contractor damaged my roof. Directorii paid $8K to replace it\". Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee. ","youTubeVideoId":"","whatHappened":"

What Happened

Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee.

After a couple months of back and forth with Lisa’s insurance company, the job moved forward. She was a little concerned to see that the owner was not on site the entire time like he’d promised, but brushed it off. After the work was finished, the contractor informed Lisa they had decided not to install plywood sheathing as planned, even though it was covered by her insurance. Again, she brushed it off. But a few weeks later, the gutters clogged.

Lisa’s husband used a ladder to look at the roof for the first time since it had been replaced, and found a disaster. The gutters were filled with nails, shingles and other debris. When they walked on the roof, they could feel soft spots where the home’s original barnwood planks were rotting, causing wavy and dipped slopes. The shingles were not aligned straight, and several of them were curling up with nails poking through. There were gaps in the roof and underlayment, exposing wood beneath. The drip edge was not secured to the house in several areas–to the point that the entire sections of roof could be lifted from the house. And there were a few sections where no repairs had been made at all, or left unfinished.

Lisa was horrified and sent photos to her contractor, who agreed to come out and personally finish the incomplete sections. He did visit once, but was unable to finish and told her he would come back. Then, he stopped responding. After several weeks, and speaking with an attorney, Lisa hired another contractor to come out and access the damage. What they found was even worse than she’d thought. Not only had the first contractor used the wrong brand of shingles–the roof would have to be completely torn off, plywood sheathing installed and re-roofed. It was at this point that Lisa made a call to Directorii.

The Directorii team assessed the damage she had documented, and reached out to her contractor. He eventually conceded that he needed to make things right. However, Lisa was no longer comfortable with him working on her home. Instead, Directorii connected Lisa with a new contractor and refunded the cost of the replacement– which totalled over $8,000.

Homeowner Statement

“[When we contacted Directorii] we were beyond frustrated, and quite honestly at the end of our rope. Every dime we had to spend to get our roof replaced was gone, our trust had been broken, and we were going into winter with a roof that was subpar at best.

This is not something that a homeowner should ever have to experience. All we were asking was to receive what we were promised. We didn’t want a new roof that was slapped together and repaired because it wasn’t done correctly. We had been extremely patient as we tried to work through it, hoping for a positive outcome, but it didn’t seem to get us anything but more stress and aggravation…

I cannot thank [Directorii] enough for working towards this resolution for me. I’m sure you can understand how stressful this situation has been, and I am extremely thankful and beyond appreciative for your efforts. This is a weight off my shoulders!”

Lisa, New York

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