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He resolved the issue quickly and efficiently, ensuring everything was functioning perfectly. Moreover, he took the time to explain the problem and the solution in a clear and polite manner, making sure I understood every step of the process. His courteous and informative approach was greatly appreciated. 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He called to let me know he’d be stopping by sooner than expected, which caught me off guard, but I greatly appreciated. He was punctual, professional and knowledgeable. He did the work fast and it well done, (at least based off of first impressions). I’m guessing once it’s dry, it will look even better! I’m very happy with the service and so far the results.\n\nI wish I would’ve taken a before pic because my stairs were pretty bad. I’ve had the carpet for about 10 yrs now and this was the first professional cleaning (other than vacuuming and spot treating dog accidents). 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Aaron arrived on time and finished the job efficiently, all while patiently humoring my 6 year old who was very curious about his work. Aaron was polite, friendly and did a great job explaining the process so that I knew what to expect while he was in my home. 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I would highly recommend Residential Heating and Air. 1 year 0% financing. Was a great price. Don our sales consultant had many years experience. It wasn’t about selling the best and most expensive for him. He went over our options for a new A/C unit. He gave us a straight up breakdown of how much we would save with each particular unit. He explained you might save a few hundred for a cheaper model, but you wouldn’t get the backing of the warranty and support with a reputable company like Carrier. 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When it comes time to replace our furnace we will be calling Bob Boldt HVAC.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"bob-boldt-hvac-burnsville","countryCode":"us","stateCode":"mn","cityCode":"burnsville","quoteSent":false,"officeId":12015,"officeAddress":"12651 Zenith Ave S Suite 102","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":2405,"uniqueId":7956,"name":"Aire Serv of the South Metro","topRated":false,"rating":4.8,"reviewCount":113,"categories":"HVAC","distance":10,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Samantha Medved","quote":"Joey was so quick to respond to our emergency weekend call. You never think your air will go out during the hottest weekend but it happened to us… Joey was punctual and professional. He showed us options at different price points and did not pressure us into spending a lot of money on a fix or completely replacing the system. Knew what he was talking about and quickly fixed our AC. Would gladly recommend him to friends and family without hesitation.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"aire-serv-of-the-south-metro","countryCode":"us","stateCode":"mn","cityCode":"eden-prairie","quoteSent":false,"officeId":5358,"officeAddress":"9727 Valley View Rd","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":2270,"uniqueId":7821,"name":"Air Knights Heating & Cooling, Inc.","topRated":false,"rating":4.5,"reviewCount":62,"categories":"HVAC","distance":10,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"resteraunt Tpro","quote":"I had a few companies out that couldn’t figure out what was going on with my intermittent electrical issue i was having with my with my downstairs furnace. Both companies ended up recommending full unit replacement to the tune of 13k without a pinpoint diagnosis I own a split entry-level home and have two young kids downstairs and live paycheck to paycheck. After three service calls with two different providers a friend recommended Paul to me. He came out same day and within 30 minutes had my issue not only diagnosed but fixed. Going forward I will recommend Air Knight to everyone i know. Special shout out to Paul for making my families home comfortable again! God bless you🙏","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"air-knights-heating-and-cooling-inc","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":5223,"officeAddress":"5885 149th St W # 101","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10991,"uniqueId":16542,"name":"On Time Service Pros Heating and Air","topRated":false,"rating":4.9,"reviewCount":4246,"categories":"HVAC","distance":11,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Kayla","quote":"Definitely recommend! Our AC unit went out on Sunday night and we were able to set up an appointment for Monday morning. Bryan came out to help us get the AC up and running and do a tune up. He also checked our heat exchanger while he was here. We are first time homeowners and he made sure we had the right information for running our home. He was super knowledgeable and helpful. We signed up for the VIP program too while he was here. A little peace of mind while we navigate owning a home.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"on-time-service-pros-heating-and-air","countryCode":"us","stateCode":"mn","cityCode":"rosemount","quoteSent":false,"officeId":13944,"officeAddress":"15191 Boulder Ct #1","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10833,"uniqueId":16384,"name":"Metro Heating & Cooling (Saint Paul)","topRated":false,"rating":4.9,"reviewCount":1412,"categories":"HVAC","distance":11,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Peter Amble","quote":"Metro Heating & Cooling just replaced my old mini-split, improving capacity, features and energy efficiency. Phillip did my install and did an awesome job! The unit looks incredible and it's clear he takes pride in his work! Well done Phillip.\n\nThis is not my first experience with Metro H&C. Two years ago, they installed a new hot water boiler and hot water heater in my home. The following summer they were back to upgrade all the outdoor faucets to frost free. And every time I have had them at my home, it has been a positive experience and I've been extremely satisfied with the results.\n\nThis company will continue to be a place I call when I need help with Heating, Cooling and Plumbing issues in my home.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"metro-heating-and-cooling-saint-paul","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":13786,"officeAddress":"1220 Cope Ave E","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":11468,"uniqueId":17019,"name":"Kura Home","topRated":false,"rating":4.9,"reviewCount":1360,"categories":"HVAC","distance":11,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Shaima Sul S","quote":"The gentleman was polite and took pride in his work.i just moved to one of my rental properties he did excellent job inside , but My dryer vent was clogged from outside by bird nest and the people who the association hire did not bother to clean it so big fire hazard. After cleaning the inside the first day he had to come the second time and didn’t charge me for bringing special instrument to cleat the vent. He rebooked the dryer.. he went above and beyond the call of duty I strongly recommend the company . 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I got 3. The AC went out when we were on vacation. Came back to a hot house. One phone call and Jeff Hrdlichka was on his way to see what he could do to fix it. Jeff was a super nice guy. He checked everything out with me and sure enough the old gal had decided after 20 years, she had enough of her cooling days. He was able to get Dan Little to come out within a couple of hours to measure everything out and speak with me about my options. We sat down and he explained everything in detail, answering all my questions. Dan did not try and pressure me into things or options I did not need. Since my furnace was same old age, I opted to replace that as well and chose an option that was best for me and my wallet. Great financing options also. Even a 0% one that I took advantage of. Install was set up for two days later and that was done by Randy Whitton. Another very nice and professional guy. Working area and site were cleaned up very well. Couldn't even tell that they were there. I recommend HERO very highly. Was a very pleasant experience from start to finish.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"hero-plumbing-heating-cooling-drains-ducts-and-electrical","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":12036,"officeAddress":"2963 Yorkton Blvd","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7438,"uniqueId":12989,"name":"Apollo Heating, Air & Plumbing","topRated":false,"rating":4.8,"reviewCount":2763,"categories":"Plumbing, HVAC","distance":11,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Johnanna Ganz, Ph.D.","quote":"They treated me like I was a person. That alone was worth a few stars to me. Starting with the very first appointment, Jon the consultant, was genuinely invested and interested in what we were needing. We had other companies come to give us an estimate, and they were just listening for opportunities to up-sell us with things we didn't need or want. Not Jon McKenzie. He was so genuinely kind and considerate and very pleasant! Getting an accurate quote with helpful suggestions was the easy part.\n\nNow, cue up an epic, exhausting, and demoralizing 8 week-long battle with our home warranty company while trying to work with Apollo as our installers. It was AWFUL, but there was one ray of hope on the horizon, and that was Jon McKenzie. Talk about amazing customer service!! He always answered my questions, responded in a timely manner, followed up when he said he would, and always showed empathy for how hard the Warranty company was making the process. He never seemed rushed or frustrated and was invested in building a professional, caring relationship with clients.\n\nIn the end, we ditched the home warranty process after getting the run-around for so long and decided to go with the recommended best option from Apollo--a heat pump and high efficiency furnace. I didn't even question the choice because Jon and the Apollo team showed us, at every step, that they cared about our experience with them and wanted to do what was in our best interest.They even lent us a small window AC unit to help us get through the 90 degree days until our units came back into stock!!! What company even does stuff like that anymore? The answer is Apollo.\n\nThe installing team was a bunch of easy-going, friendly, and professional guys, John, Ryan, and Jeff. Jon M even dropped by to check that everything was going okay on install day!!!\n\nThe Apollo team took what was an awful experience with a home warranty company and a summer without a working AC and showed me that some companies really do care about customers. I have recommended these folks to everyone I know who is looking for any heating or air services. 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I regularly get asked if I perform duct cleaning services. I don't, but I'm always happy to refer Gray Duct Technologies. I have never heard of a negative experience from anyone I have referred. I recently utilized their services at my home, and I was thoroughly pleased with the results, and on-site communication. I have dealt with many businesses in this industry throughout the years. I can honestly say these guys are among the best!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"gray-duct-technologies","countryCode":"us","stateCode":"mn","cityCode":"savage","quoteSent":false,"officeId":9532,"officeAddress":"6100 McColl Dr Unit 214","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12409,"uniqueId":17960,"name":"On Time Service Pros Plumbing","topRated":false,"rating":4.9,"reviewCount":2863,"categories":"Plumbing, HVAC","distance":11,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Jackie Friesen","quote":"Mike (and Dan, the intake guy) were both so great! In that moment of panic when you have no idea what to do, it is a relief to hear a calming voice reassure you that it will all be handled. Mike was at the house within 40 minutes of my initial conversation with Dan. He gave us a quote on the work that was needed (a new sump pump) and it was much less than we expected for an after hours emergency! He had it fixed within about an hour. Afterward he took the time to explain the new features and what option we had for add-one if interested down the road. Definite thumbs up. 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They are always quick to respond, give me a fair estimate on the work, and complete the work perfectly each time. Aaron Groff is always willing to chat with me about the issue and often can find a cheap fix that does not require new equipment being installed. However a 1990's era AC finally died, and they were able to complete the install of a new similar size unit quickly and at a great price. They are my first call whenever I have a heating or cooling issue!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"groffs-heating-and-air-conditioning","countryCode":"us","stateCode":"mn","cityCode":"rosemount","quoteSent":false,"officeId":6512,"officeAddress":"3065 145th St W","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":11849,"uniqueId":17400,"name":"Genesis Heating and Air Conditioning","topRated":false,"rating":5,"reviewCount":305,"categories":"HVAC","distance":12,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Jim D","quote":"Mike is the HVAC guy I recommend to all my family and friends. Since 2005, Genesis has always provided top-notch service for all my personal and rental properties because they answer the phone, get the job on their schedule quickly and then get it done on time at the price quoted for the work. They may not be the cheapest but I have always gotten what I paid for. High quality service and no surprises. My tenants even call me after the repairs to say how polite the crews were! Thank you Mike, Aaron and Chris for making it easy for me to know who to call for all my HVAC needs.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"genesis-heating-and-air-conditioning","countryCode":"us","stateCode":"mn","cityCode":"savage","quoteSent":false,"officeId":14802,"officeAddress":"8206 W 125th St","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4167,"uniqueId":9718,"name":"Total Comfort","topRated":false,"rating":4.9,"reviewCount":2712,"categories":"HVAC","distance":12,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Angie Hoeschen","quote":"Bryan Nelson came out to do a A/C tune up. He was wonderful! He went over what they were going to do before doing anything. He was very thorough with everything. He did let me know my options when it came down to the couple things that needed fixing, which I was already aware of and he fixed them. Amazing and friendly customer service. I went with the VIP maintenance plan so I know my A/C and furnace will last a long time. 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As rain was forecasted I was in a bit of a panic. I had diagnosed the problem as the float switch, the sump would not shut off. I called Tiger Plumbing as they were listed by the sump manufacturer as a parts supplier. Dustin picked up as it was after hours.\n\nDustin could have turned the call into an emergency run for significant $$$. He listened to my diagnosis, asked a few questions, and offered some sage advice. I am pretty handy and had planned to fix the unit myself. Following his advice I went back to the sump and ultimately fixed the issue. The rain came and the sump was pumping.\n\nI appreciate Dustin’s ability to listen, and his honesty about a couple of approaches I could take to possibly fix the problem. Should I need plumbing or HVAC help in the future I will give Dustin and Tiger Plumbing a call. 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NATE stepped up to the plate and got it done. He was very professional and thorough. Even though everything seemed to fight back, with perseverance and a \"get 'er done\" attitude, Nate successfully completed the job. He was very observant and checked in with me on anything that didn't look right. He did not leave till everything was finished and running again. Couldn't have been happier with his service. Highly recommended!!!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"hurlburt-heating-and-plumbing-burnsville","countryCode":"us","stateCode":"mn","cityCode":"burnsville","quoteSent":false,"officeId":7683,"officeAddress":"3501 W 145th St Suite A","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":5227,"uniqueId":10778,"name":"Perfection Heating & Air Conditioning","topRated":false,"rating":4.8,"reviewCount":122,"categories":"HVAC","distance":12,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Maddie Strand","quote":"My relic AC unit and air handler were finally showing their age. Time for a much needed upgrade! Called Erin at Perfection who was able to quickly set up an appointment for an estimate (Nick S. was great and answered any questions we had). Nicely detailed information on the quote.\n\nHappy to go ahead, Erin was able to get the job scheduled right away! Both Zac and Mike did a fantastic job at discussing what was to be done. They made quick work and had it all done in one day! The wiring and piping is organized and everything was as clean as when they arrived. With the final walk through, Zac went over the work that was done and gave us some great tips on taking care of our shiny new units.\n\n10/10 highly recommend Perfection.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"perfection-heating-and-air-conditioning","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":8180,"officeAddress":"1770 Gervais Ave","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":6011,"uniqueId":11562,"name":"Hurlburt Heating & Plumbing (Saint Paul)","topRated":false,"rating":5,"reviewCount":351,"categories":"Plumbing, HVAC","distance":13,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Gregg Jeffers","quote":"I was very pleased with the entire HVAC installation process with Hurlburt. From the bidding process to the competitive quote proposal along with the installation and their the follow-up.The entire process was like a well oiled machine.!\n\nBen the service advisor was very prompt in the scheduling of the inspection on what needed to be done, the bidding and the quote proposal process.In addition Ben was very engaging & responsive in getting back to me on my questions.He was very clear in his explainations.\n\nOn the installation side..Cody along with other members of the team(Ethan and Jonah)were very courteous,very prompt and very efficient in the installation of my furnace and AC unit. There was virtually no disruptions to my day! Everything was cleaned up to my satisfaction..They too were very engaging and made sure they answered all my questions..\n\nTheir overall knowlege..Product..Pricing..Service........make me very confident with signing on with them! .Great value all the way around..They bring their A-game!\n\nI highly recommend Hurlburt.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"hurlburt-heating-and-plumbing-saint-paul","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":8964,"officeAddress":"7300 Hudson Blvd N #180","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":2248,"uniqueId":7799,"name":"Air Duct Power LLC","topRated":false,"rating":5,"reviewCount":20,"categories":"HVAC","distance":14,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Ashima Hasnudeen","quote":"The tech guys were awesome & excellent in the service of cleaning my air ducts & vents. They took pictures of the vents before and after and were very friendly and easy to work with. They did a very thorough job in cleaning my vents. The were also very cost effective, reasonable with pricing, in fact they were much cheaper that most high end companies that would give the same service.\nI will definitely use them again and would HIGHLY recommend them to anyone.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"air-duct-power-llc","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":5201,"officeAddress":"1060 64th Ave NE","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":11129,"uniqueId":16680,"name":"Ductwork Pro Inc.","topRated":false,"rating":5,"reviewCount":33,"categories":"HVAC","distance":14,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Matt Hill","quote":"With boiler heating and no duct work in our house we have been looking to get a mini split system installed to provide some AC. We had it quoted from numerous companies big and small but the price always was too steep. After contacting David and having many back and forth emails as well as him visiting our house the final quote was the most competitive. It is one thing to know what you are doing but it is another to actually care about what you are doing and David has both. From first contact to the finished job David was forthright and honest on everything but also provided a high level of competency and quality for doing the job. I could not be happier with the whole process from beginning to end and highly endorse him for any work he does.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"ductwork-pro-inc","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":14082,"officeAddress":"","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4857,"uniqueId":10408,"name":"Bonfe Plumbing, Heating, Cooling, Electrical, Sewer","topRated":false,"rating":4.8,"reviewCount":9062,"categories":"HVAC","distance":15,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Amy Callister","quote":"There’s no other plumber I’d call than Bonfe! They’ve earned my trust after I’ve had decided to tackle some major and minor projects around the home, and have also had some last minute emergencies. Today Mark (and his knowledgeable “apprentice” Pat) helped me navigate my bathroom refresh. They helped me figure out ways to solve problems without breaking the bank (or my tile). While not every job can be done with a shortcut, I know they will offer me options! Thanks guys!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"bonfe-plumbing-heating-cooling-electrical-sewer","countryCode":"us","stateCode":"mn","cityCode":"wayzata","quoteSent":false,"officeId":7810,"officeAddress":"","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":5411,"uniqueId":10962,"name":"Blue Ox Heating & Air","topRated":false,"rating":4.8,"reviewCount":2728,"categories":"HVAC","distance":15,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Diana Vidal","quote":"I was thoroughly impressed with the exceptional service and work performed on my heater. Hudson's pleasant demeanor and positive attitude were notable, as he thoroughly explained options, provided quotes, and demonstrated a genuine passion for his work. His dedication was evident in the time spent on the job, and his pleasant personality made for a enjoyable experience. Thomas's assistance was equally impressive, with a courteous introduction, clear explanations, and a willingness to answer questions. Both individuals demonstrated a strong work ethic, completing the job to a high standard despite the late hour. I am thrilled with the results and highly recommend recognizing their outstanding performance with a raise or bonus.\n\nMe and my hubby are pleased with the work that was done.\n\nThank you both so much for doing a great job and the excellent customer service experience!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"blue-ox-heating-and-air","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":8364,"officeAddress":"5720 International Pkwy","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":10570,"uniqueId":16121,"name":"Ed's Heating & Air, Inc.","topRated":false,"rating":4.8,"reviewCount":163,"categories":"HVAC","distance":15,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Rachel Katoch","quote":"My furnace was blowing cold air, I called Ed’s Heating & Air around 8:30 PM (well after hours) and he talked me through troubleshooting steps until the issue resolved and we had heat. He even used FaceTime so he could see my set up and provide better support. I had called other heating companies before reaching Ed’s and none of them provided phone support or assistance of any kind, some didn’t answer their phone and the house was getting cold prior to reaching Ed’s.\nExcellent service, experience and expertise! There are good people and exceptional businesses out there and Ed’s Heating & Air is at the top of that list.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"eds-heating-and-air-inc","countryCode":"us","stateCode":"mn","cityCode":"saint-paul","quoteSent":false,"officeId":13523,"officeAddress":"1099 Pelto Path","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":8008,"uniqueId":13559,"name":"B & D Plumbing, Heating & A/C (Minnetonka)","topRated":false,"rating":5,"reviewCount":100,"categories":"HVAC","distance":15,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Thomas Hennessey","quote":"My A/C went out at the beginning of what would become the longest and hottest heat wave of the summer ... at least up 'til now ... I didn't really know where to go, but a good friend recommended B&D so I gave them call. I was very impressed by how quickly they were able to get out to take a look at my old and worn unit and diagnose the problems. Unfortunately, it didn't survive, but B&D was able to provide me with a quote right away and get me on the schedule once again much earlier than I would have expected given the high demand that came with the circumstances! All of this would have been worth a 5 star review, but the tech who came out to diagnose, Hayden, really impressed me by his professionalism and knowledge. His ability to quickly assess, test, and work through the potential problems and solutions went above and beyond my expectations. He was also very kind and caring. HVAC problems are rarely cheap and easy to fix, and while not as serious as something medical, Hayden spoke to me with the manor and care of a skilled surgeon who has to deliver bad news. At no time did I feel pressured or like I was being taken advantage of in any way. Needless to say, when I found myself in an HVAC crisis, B&D stepped up in a big way and I am so very grateful for their incredible service!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"b-and-d-plumbing-heating-and-a-c-minnetonka","countryCode":"us","stateCode":"mn","cityCode":"minnetonka","quoteSent":false,"officeId":10961,"officeAddress":"5101 Thimsen Ave suite #205","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":5817,"uniqueId":11368,"name":"Minnesota Mechanical Systems","topRated":false,"rating":5,"reviewCount":21,"categories":"HVAC","distance":15,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Theresa Wheeler","quote":"My AC was having problems this evening and even though we did not get the problem solved Jake answered my call after hours and gave some good suggestions on what to do. Jake thank you for your help and your customer service. He was honest about pricing and potential for resolution (or lack thereof). Very impressed and would highly recommend.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"minnesota-mechanical-systems","countryCode":"us","stateCode":"mn","cityCode":"prior-lake","quoteSent":false,"officeId":8770,"officeAddress":"7411 169th St E","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":6837,"uniqueId":12388,"name":"Northern Lights Heating & Air Conditioning","topRated":false,"rating":5,"reviewCount":22,"categories":"HVAC","distance":15,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"James Bourne","quote":"Short version: Jason and Northern Lights Heating and Air are exactly what you’re looking for in a small, local contractor that cares about their customers, their neighborhood, and their reputation. Do not hesitate to get a quote from them for any of your HVAC needs.\n\nLonger version: Our central AC died right at the start of a humid mid-to-high 90’s heat wave in July 2024. We were sticky, overheated, and generally miserable. Jason did everything in his power to fix that as quickly and effectively as possible, all while clearly explaining our options, providing us with documentation and environmental ratings for equipment, and generally being a trustworthy, transparent contractor putting his potential clients at ease and patiently waiting while we weighed our options on whether to just replace the central A/C unit, or go with a more efficient matched system, also replacing the aging, inefficient furnace. If you are someone who appreciates timely, accurate, informative responses to questions, either by electronic communication or telephone or in person, Jason is your guy. I always felt completely informed and at ease that, first, our questions were being answered competently and comprehensively, and second, that the work was being done in an efficient, effective, transparent manner. He was respectful of our home and items in it, and endeavored to do the work with no disruption or effect on existing architecture.\n\nJason never pushed more expensive solutions (in fact, the AC unit we went with was smaller, cheaper, and more appropriately sized for our residence than the one I would’ve probably defaulted to on my own). After we made our decision on an efficient matched system (two days before Jason was scheduled to replace the AC unit) he showed up on time and stayed until the AC unit was running and cooling the house (a 10-hour+ day!), and then finished the less time-sensitive furnace work the following day.\n\nIf you want the approach of dealing with an upselling, cookie-cutter solution-peddling, unknowledgeable salesman showing up and pitching you an overpriced system, to be installed by a new tech, who only started at the company last week, BY ALL MEANS go ahead and work with one of the big companies with massive advertising budgets. BUT, if you’d rather have the RIGHT system for YOUR home installed COMPETENTLY and CORRECTLY, I give my full-throated recommendation to Northern Lights Heating and Air.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"northern-lights-heating-and-air-conditioning","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":9790,"officeAddress":"","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9058,"uniqueId":14609,"name":"Arctic Mechanical","topRated":false,"rating":5,"reviewCount":284,"categories":"HVAC","distance":16,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Tom U","quote":"I've never been happier with a service company coming to my home and helping. My furnace quit working at the beginning of the coldest part of the winter. With a person in the house having covid, we needed heat and quickly! I called a number of businesses on a Saturday night. Each was listed as a 24-hour service, only one responded in a timely manner, that was Arctic Mechanical. We really needed help and they delivered. We had a technician arrive early Sunday morning and were given options to try. Our problem was an overheating issue that smelled like a fire might start at any moment and yet no heat was being delivered. The wall of the furnace box was so hot I couldn't touch it for more than a second. One option was to try a new circulation fan, but that intense heat could've caused even more damage unseen. There could be follow up parts if the fan wasn't the only problem, but the costs of parts can add up. We opted for a new furnace since our animals rely on a safe home when we aren't here. The very next morning a crew with a new furnace showed up and had it running in a few hours. What a relief! I highly recommend this company and crew. They made you feel like you're an extension of their family.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"arctic-mechanical","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":12011,"officeAddress":"8236 Arthur St NE #1","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":5815,"uniqueId":11366,"name":"Metro Air Heating & Cooling","topRated":false,"rating":4.9,"reviewCount":793,"categories":"HVAC","distance":16,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Daniel Ettedgui","quote":"Tony was a gracious professional who told us of our options as he went through each step through the process of evaluating our air conditioning needs. Very knowledgeable in analyzing and then assessing the issue we were having with our air-conditioning unit. I would definitely recommend Tony and Hero to my friends. Hero did a great job of communicating with me before the job was to be done and through the entire process.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"metro-air-heating-and-cooling","countryCode":"us","stateCode":"mn","cityCode":"prior-lake","quoteSent":false,"officeId":8768,"officeAddress":"16980 Welcome Ave SE","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":3070,"uniqueId":8621,"name":"All Seasons Comforts","topRated":false,"rating":5,"reviewCount":59,"categories":"HVAC","distance":16,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Ankit Bhakta","quote":"Prompt. Patient. Professional. Trustworthy. Reliable.\n\nPulled over while driving to take down notes, look at photos I texted so he would be able to give me an accurate quote. Sent over quote via both email and text just like he said he would. Quote was Fair and VERY REASONABLE. Scheduled work, showed up on time, problem solved while doing work but did not charge extra and stuck to the price he had quoted me. Was very understanding during the payment aspect after work was completed as I was traveling to FL to take care of my Father who just had surgery. I was able to send out the payment after I returned home. Thought I'd send a courtesy email on a Sunday thinking I'd get a response on Monday. Nope! Ethan replied right away. Don't bother calling anyone else to shop around, just call Ethan and call it DONE!!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"all-seasons-comforts","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":6023,"officeAddress":"","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9850,"uniqueId":15401,"name":"O'Boys Plumbing, Heating & Air","topRated":false,"rating":5,"reviewCount":282,"categories":"Plumbing, HVAC","distance":17,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Quinn Thompson","quote":"I recently had a ducted heat pump and furnace installed by O'Boys and had a great experience. I had done quite a bit of research on heat pumps and almost moved forward without talking to O'Boys but reached out on a whim and am very glad I did.\n\nBrian was super helpful and showed a genuine interest in getting me what I wanted. There was no attempt to upsell me to something that was overkill for our house and he was very communicative and responsive throughout the entire process from initial consult to install (and beyond).\n\nWayne and Gavin came out and did a great job knocking out the install and walking me and my wife through the new system. There was one very minor issue with the condensate piping that required a follow up visit but Wayne was super quick to come out and made the fix with ease.\n\nThe new heat pump has been working well thus far and I would wholeheartedly recommend to O'Boys to anyone looking for HVAC work.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"oboys-plumbing-heating-and-air","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":12803,"officeAddress":"1550 91st Ave NE STE 301","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":4569,"uniqueId":10120,"name":"Erickson Plumbing, Heating, Air, Electrical","topRated":false,"rating":4.8,"reviewCount":393,"categories":"Plumbing, HVAC","distance":18,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Joel Sandi","quote":"Amazing experience! I called Erickson to get a quote and schedule service to install new flush LED ceiling lights in the living room of our new home, as well as replace some existing older ceiling lights. As we were anxious to have the install completed as soon as we took possession of the house (ahead of furniture being moved in), I did this while we were actually waiting to close on the purchase, so all I could provide was the realtor shots of the home with the areas in which we wanted to work. Zach at Erickson was super friendly and provided a strong and confident quote (with the mutually understood caveat that a final price would obviously be dependent on a pre-install inspection). We booked an inspection date and installation appointment just a few days after the close. We worked with Joe M for both the inspection and installation, and he was spectacular -- amazingly friendly, great advice and guidance, diligent and efficient worker, and treated our home with respect and care. In the end, Joe installed 7 wafer lights (4 of which were replacements of existing fixtures) and 2 new switches with dimmers in the span of about 5 hours, and in the end, the final work looked pristine. If you didn't know he had been there that or weren't previously familiar with the rooms, you'd never know work had just been done. And it all came in right on quote, to boot. I can't wait to call Erickson again for future projects I already have in mind. THANKS, JOE, ZACK & THE ERICKSON TEAM! With a simple change, you've already transformed and upgraded our new home!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"erickson-plumbing-heating-air-electrical","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":7522,"officeAddress":"1471 92nd Ln NE","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":9518,"uniqueId":15069,"name":"Hoffman Cooling & Heating","topRated":false,"rating":4.8,"reviewCount":1135,"categories":"HVAC","distance":19,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"satherbarry","quote":"Friday night around 9:00pm, I noticed the house seemingly being warmer. So beginning of the hottest expected stretch this summer, my Air Conditioner break’s. At 10:00pm I go to the internet, hoping to find a HVAC technician. Seriously thank God the page of Hoffman cooling & heating pops up. I start texting in the conversation blurb, put my specific’s in and begin to worry, how I and my heavily furry little dog are going to fare this heat wave, until we can get someone to fix it. 20 minutes, Friday night at 10:25 pm, I get a call from Hoffman, whom proceeded to get me an appointment Saturday morning. I decided to replace my 21 year old furnace & air conditioner rather than take a risky repair only to break again. Hoffman’s installer Colton Butler arrived an hour later and proceeded to remove and replace the furnace & air conditioner. Colton toiled with removing the original installation but managed to do an extremely neat and wonderful professional job. The house is cooling down now. I can’t thank Hoffman enough for this retired man and his little dog for the fantastic communication and urgent professionalism of this company. Wonderful experience, thank you to all involved.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"hoffman-cooling-and-heating","countryCode":"us","stateCode":"mn","cityCode":"stillwater","quoteSent":false,"officeId":12471,"officeAddress":"5660 Memorial Ave N #2","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":7743,"uniqueId":13294,"name":"Skow Heating and Cooling","topRated":false,"rating":4.8,"reviewCount":47,"categories":"HVAC","distance":19,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Luke Jankowski","quote":"Great service with very reasonable pricing! My furnace stopped working and they came out the same day. Dan diagnosed the problem within 15 minutes. It was repairable and he even showed a way to manually get the furnace to operate and keep my house from freezing until he could get the replacement part. Instead of repairing, I decided to replace my furnace and AC as they were both over 20 years old. Dan was not pushy with any sales or upselling a unit I didn't need. They scheduled the installation the next day and showed up exactly on time. I paid exactly what I was quoted and not a penny more. Both my new furnace and AC were installed in under 4 hours. Dan and Matt were great to work with and took the time to answer all my questions. Can't say enough good things about my experience. I would highly recommend Skow to anyone needing their services.","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"skow-heating-and-cooling","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":10696,"officeAddress":"2035 105th Ave NE","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":12297,"uniqueId":17848,"name":"Comfort By Design (Hastings)","topRated":false,"rating":4.9,"reviewCount":311,"categories":"HVAC","distance":19,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Joe Schmitt","quote":"I recently had Jonah from comfort by design out to our home to install a drop-in Blaze Grill into our outdoor bar. It had been some time since we've had a grill in that bar and he inspected the electrical and gas, fixed both, and was a pleasure to work with. If you need an outdoor kitchen or grill insert completed, I would look no further than comfort by design and I would specifically ask for Jonah. An exceptional young man who is an expert at both gas and electric which is very hard to find. He literally had our backyard bar fixed and ready to go in less than 2 hours on site and the price was very fair. Special thanks to Meg and the team at comfort by design for working with me and getting someone to the house so quickly and professionally. ⭐⭐⭐⭐⭐","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"comfort-by-design-hastings","countryCode":"us","stateCode":"mn","cityCode":"hastings","quoteSent":false,"officeId":15250,"officeAddress":"122 3rd St W","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}},{"id":11424,"uniqueId":16975,"name":"Twin City Heating, Air, and Electric","topRated":false,"rating":4.8,"reviewCount":256,"categories":"HVAC","distance":20,"locationName":"downtown of Saint Paul, MN","quoteAuthor":"Molly Kessler","quote":"Incredible customer service! Twin City Heating and Air has provided some of the best customer service I've experienced. Every single interaction I have had has been timely, kind, thorough, respectful. Specifically, Dan, Tim, and Elijah have recently been at our house fixing a burst pipe in our basement/replacing our water heater and doing our routine furnace and AC tune-up. I am very impressed with this company! Thank you!","employeeName":"","employeeJobTitle":"","employeeId":0,"employeeLogo":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","employeeNewAvatar":"","employeeAvatarPicture":{"jpg":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/jpg/","webp":"/api/v1/attachments/get/47dff58a-9e73-4c2e-85a5-d0c8103495ec/1/webp/","aspectRatio":1},"categoryCountMore":0,"logo":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","logoPicture":{"jpg":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/jpg/","webp":"/api/v1/attachments/get/03090c9f-83f0-4a6c-85bc-e2e8e291fa96/2/webp/","aspectRatio":1.67},"newLogo":"","logoAspectRatio":0,"code":"twin-city-heating-air-and-electric","countryCode":"us","stateCode":"mn","cityCode":"minneapolis","quoteSent":false,"officeId":14377,"officeAddress":"10600 University Ave NW","cityFromSearch":64934,"categoryFromSearch":222,"projectRequestCompletedCount":0,"status":17,"badge":{"text":"Not certified by Directorii","color":"warning","icon":"GoogleGuarantee"}}],"technicalLinks":{"categories":null,"states":null,"cities":null,"brands":null,"relatedCities":null}},"children":["$","$L21",null,{"seoState":{"pageType":7,"nearMe":false,"notFound":false,"redirectTo":null,"certified":false,"zipCode":null,"country":{"id":1,"name":"United States","code":"US","logo":""},"state":{"id":1,"name":"Minnesota","code":"MN","logo":""},"city":{"id":64934,"name":"Saint Paul","code":"saint-paul","logo":""},"category":{"id":222,"name":"HVAC","code":"hvac","logo":"","acronym":true,"picture":{"jpg":"/api/v1/attachments/get/abdeceb4-eda3-434a-8697-f52edbc2c017/4/jpg/","webp":"/api/v1/attachments/get/abdeceb4-eda3-434a-8697-f52edbc2c017/4/webp/","aspectRatio":1},"pictureSmall":{"jpg":"/api/v1/attachments/get/abdeceb4-eda3-434a-8697-f52edbc2c017/3/jpg/","webp":"/api/v1/attachments/get/abdeceb4-eda3-434a-8697-f52edbc2c017/3/webp/","aspectRatio":1}},"brand":null,"contractor":null,"catalogItems":null,"article":null,"offer":null,"cityFromSearch":null,"stateFromSearch":null,"countryFromSearch":null,"zipCodeFromSearch":null,"categoryFromSearch":null,"paidOutClaims":[{"id":3,"slug":"brandy-oberg","link":"https://directorii.com/paid-out-claims/brandy-oberg-3","title":"BRANDY OBERG","description":"\"A contractor destroyed my siding, but Directorii paid $15K to fix it\". Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project. \n\nBrandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew. ","youTubeVideoId":"ETA-BZi9xc0","whatHappened":"

What Happened

Brandy hired a contractor to replace the siding on her home in 2022. Unfortunately, while the company had lots of roofing experience, they did not have the expertise to take on a siding project.

Brandy realized something was wrong when she had to stop the crew from putting new siding on top of rotting wood outside her home. From there, her concerns only grew.

They used the wrong color silicone, left outlets with wires exposed and visible breaks in the siding. She was happy when the job was completed in less than a week, but it looked horrible.

Brandy reached out to the roofer about fixing it, but couldn’t get a response from them. Then she noticed the Directorii sign that had been left in her yard. When she saw our $20,000 guarantee, she reached out .

The Directorii team assessed the damage and helped connect Brandy with a new contractor. All in all, it cost $15,000 to replace her siding for the second time–which Directorii paid in full.

Homeowner Statement

“I contacted [the roofer] and his company first and tried to get them to come back out here to address some of the things I had concerns with. I just kept getting a lack of communication, never getting back with me. They just kind of just dropped it.

I had the [Directorii] sign in my yard and I saw the guarantee that you back the contractor so I reached out through email to start the [claim] process.

I'm very happy with the results. I think it looks great and I’m very satisfied.”

Brandy, Minnesota

\n","createdDate":"2022-04-13T21:08:24Z","comments":[],"previewPicture":{"jpg":"/api/v1/attachments/get/631215aa-a6ee-11ed-afa1-0242ac120003/4/jpg/","webp":"/api/v1/attachments/get/631215aa-a6ee-11ed-afa1-0242ac120003/4/webp/","aspectRatio":1.2},"previewPictureUrl":"https://directorii.com/api/v1/paid-out-claim-list/image/preview/3","imagePreview":"https://directorii.com/api/v1/paid-out-claim-list/image/meta/3","relatedCities":null},{"id":4,"slug":"lisa-brown","link":"https://directorii.com/paid-out-claims/lisa-brown-4","title":"LISA BROWN","description":"\"A contractor damaged my roof. Directorii paid $8K to replace it\". Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee. ","youTubeVideoId":"","whatHappened":"

What Happened

Lisa did everything right when she needed to replace her roof after a windstorm. She searched for vetted contractors on Directorii and other review sites. She met with three different companies to get estimates. The contractor she picked checked all the boxes: they used quality materials, showed expertise in their presentation, were willing to work with her insurance adjuster, and– they were covered under Directorii’s $20,000 guarantee.

After a couple months of back and forth with Lisa’s insurance company, the job moved forward. She was a little concerned to see that the owner was not on site the entire time like he’d promised, but brushed it off. After the work was finished, the contractor informed Lisa they had decided not to install plywood sheathing as planned, even though it was covered by her insurance. Again, she brushed it off. But a few weeks later, the gutters clogged.

Lisa’s husband used a ladder to look at the roof for the first time since it had been replaced, and found a disaster. The gutters were filled with nails, shingles and other debris. When they walked on the roof, they could feel soft spots where the home’s original barnwood planks were rotting, causing wavy and dipped slopes. The shingles were not aligned straight, and several of them were curling up with nails poking through. There were gaps in the roof and underlayment, exposing wood beneath. The drip edge was not secured to the house in several areas–to the point that the entire sections of roof could be lifted from the house. And there were a few sections where no repairs had been made at all, or left unfinished.

Lisa was horrified and sent photos to her contractor, who agreed to come out and personally finish the incomplete sections. He did visit once, but was unable to finish and told her he would come back. Then, he stopped responding. After several weeks, and speaking with an attorney, Lisa hired another contractor to come out and access the damage. What they found was even worse than she’d thought. Not only had the first contractor used the wrong brand of shingles–the roof would have to be completely torn off, plywood sheathing installed and re-roofed. It was at this point that Lisa made a call to Directorii.

The Directorii team assessed the damage she had documented, and reached out to her contractor. He eventually conceded that he needed to make things right. However, Lisa was no longer comfortable with him working on her home. Instead, Directorii connected Lisa with a new contractor and refunded the cost of the replacement– which totalled over $8,000.

Homeowner Statement

“[When we contacted Directorii] we were beyond frustrated, and quite honestly at the end of our rope. Every dime we had to spend to get our roof replaced was gone, our trust had been broken, and we were going into winter with a roof that was subpar at best.

This is not something that a homeowner should ever have to experience. All we were asking was to receive what we were promised. We didn’t want a new roof that was slapped together and repaired because it wasn’t done correctly. We had been extremely patient as we tried to work through it, hoping for a positive outcome, but it didn’t seem to get us anything but more stress and aggravation…

I cannot thank [Directorii] enough for working towards this resolution for me. I’m sure you can understand how stressful this situation has been, and I am extremely thankful and beyond appreciative for your efforts. This is a weight off my shoulders!”

Lisa, New York

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