Crown Exteriors Reviews - Saint Paul, Minnesota

Services Crown Exteriors Provides

Roofing

All kind of Roofing

Siding

All kind of Siding

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Maggie

a week ago

5.0

Great experience with Crown Exteriors for our roof and gutter replacement. They were responsive and helped us navigate our insurance claim very well. When issues came up with insurance they helped resolve them quickly. Very happy with the work and our new roof/gutters...

First Name Last Name

a month ago

1.0

Neng here. Worse company I have called for service. For many businesses the initial contact are always nice then it goes downhill after you've paid to get work started. Avoid this contractor.

They sent a guy name Zach out to give us a quote in an unmarked car who was having problems with his device while working on our quote. Paid deposit on their pay site 7/29/24 (they don't tell you there's a $50 convenience fee).
I heard nothing from them for 8 business days. I emailed them on 8/9/24 and they scheduled us for 8/14/24, then claimed they were backed-up and had to reschedule for 8/19/24 but they never called or showed up so I went to their office and spoke to 2 people about getting my deposit back and they finally scheduled us for 8/20/24 and the crew came.

It wouldn't have been a big deal if they didn't lack communication and unconcerned about their customer. So much for having 6 core values. Integrity, advocacy, transparency, & accountability definitely isn't their values to us. Maybe they pick and choose which customer/s they want to prioritize and which ones to take advantage of...

Sarah Toland

2 weeks ago

3.0

We approached Crown Exteriors at a St. Paul Saints game, mostly because we wanted free Saints bucks, but also because we were interested in fixing our gutters.  They sent Roman out to give us an estimate, and when he arrived, he documented damage from a previous storm that he thought would qualify for a new roof with our homeowners insurance.  We decided to move forward with the claim, it was approved, and Crown completed the re-roofing on August 8th and 9th.  While the job itself appears to be fine, the communication has and continues to be poor.  Our initial rep (Roman) was let go from the company, and we were re-assigned to Zach.  We had no knowledge of this until Roman ghosted us and I called the main number.  Since the job was completed in August, I have called and emailed and texted for weeks (both Zach, the main number, and another rep whose information we have) regarding the final inspection with the city and the final payment, which we have on hand to give to them.  We were given the same information each time (if we were able to reach anyone), "we're working on it and yes, we'll send a link for the final payment."  Then, crickets.  No response.  Today I called the city myself and found out that Crown did schedule the inspection.  They sent in pictures of the underlayment on September 5th and the inspection date was sent to them at that time, but not one person from Crown has communicated that to us.  At this point, at least that is on the books.  As for their final payment, perhaps this review will prompt them to actually reach out regarding it as I'm done trying to communicate with this company...

Kristelle Mendoza

2 years ago

5.0

Crown exteriors did an excellent job of replacing our siding and roof!  From the beginning John worked with the insurance company to get our claim through.  John and Danny were great to work with and excellent communicators.  The siding and roof look gorgeous...