Plumbing, HVAC
18 miles from downtown of Osseo, MN
Johnanna Ganz, Ph.D. says: „They treated me like I was a person. That alone was worth a few stars to me. Starting with the very first appointment, Jon the consultant, was genuinely invested and interested in what we were needing. We had other companies come to give us an estimate, and they were just listening for opportunities to up-sell us with things we didn't need or want. Not Jon McKenzie. He was so genuinely kind and considerate and very pleasant! Getting an accurate quote with helpful suggestions was the easy part.
Now, cue up an epic, exhausting, and demoralizing 8 week-long battle with our home warranty company while trying to work with Apollo as our installers. It was AWFUL, but there was one ray of hope on the horizon, and that was Jon McKenzie. Talk about amazing customer service!! He always answered my questions, responded in a timely manner, followed up when he said he would, and always showed empathy for how hard the Warranty company was making the process. He never seemed rushed or frustrated and was invested in building a professional, caring relationship with clients.
In the end, we ditched the home warranty process after getting the run-around for so long and decided to go with the recommended best option from Apollo--a heat pump and high efficiency furnace. I didn't even question the choice because Jon and the Apollo team showed us, at every step, that they cared about our experience with them and wanted to do what was in our best interest.They even lent us a small window AC unit to help us get through the 90 degree days until our units came back into stock!!! What company even does stuff like that anymore? The answer is Apollo.
The installing team was a bunch of easy-going, friendly, and professional guys, John, Ryan, and Jeff. Jon M even dropped by to check that everything was going okay on install day!!!
The Apollo team took what was an awful experience with a home warranty company and a summer without a working AC and showed me that some companies really do care about customers. I have recommended these folks to everyone I know who is looking for any heating or air services. I truly can't say enough good things about the Apollo team...“ Show more