Plumbing
19 miles from downtown of Upper Marlboro, MD
Michael Harrison says: „The estimate process took a lot of time because we got three estimates and they all had a large variance. The other two companies were rushing us and I didn’t like that. After sitting down a second time with Luis from Sila, he helped us pinpoint not only the equipment that we wanted for our house for both units, but he also eased our minds about the other estimates that we had received, one of which listed an air handler that would not even fit in our space.
We also called on the provider that Costco subs out to and we were expecting that pricing would be very competitive. But we were disappointed to find that the estimate from them (FH Furr) was the most expensive and also the lowest efficiency rating for both units and the two proposed had an ECM fan and not a variable speed fan (ECM is middle of the road - variable speed is the highest)
The day before the install, the foreman came out and remeasured everything and confirmed all of the parts he would need to have on hand. A surprise would add to the time that our AC was off and it was a hot day that day and the day of the install.
On the install day six or seven trucks showed up and at least that many workers because this was a large job and they had promised it would be done in one day. I’m happy to say that this was the case. Luis came to check on the job and the foreman was there the whole time. All of the work is beautifully done and we are very excited to have switched from electric heat to natural gas for the main unit.
We had already switched to gas for our water heater and the flue for that was missing some pieces. Sila corrected that and didn’t even say anything. There was no grill on the pipe outside and it was straight. After Sila fixed it, it was 90ed up and then 90ed back with the grill on it (like an S)
The pricing was the most competitive but that is not what made us choose Sila. Luis was so attentive and although our questions and needs were extensive, he was here for us the whole way through. And I don’t mean pushing a contract in our face and follow up calls and emails all over the place. There wasn’t a 2 grand off deal if you install tomorrow push with him and Sila and we appreciated that as well.
Every person that was here was professional and very informative. Our old systems were both over 25 years old and our electric bills for the three summer months were $2,465! The upgraded systems will most certainly reduce that cost and we were shown why - both before we purchased and after the install. The systems are now variable speed units and that was explained which made us very happy. We just put 130k into our house in windows, doors insulation and siding (and a small bathroom) and did not experience any evidence in increased efficiency with this work that was done in the spring.
We have moved into this century with failsafe flooding protection, there are 4 shutoff safeties on our 3rd floor unit. There were zero before.
We’d been pushed into a bunch of upgrades with other companies with expensive UV light and polarized filters and all of that was explained by Luis. We selected the items that we wanted for our systems and we felt like we knew what we wanted. Sila vs the other companies was drastically cheaper for these items. I’m talking about 5 inch filters and the UV lights that will keep the coil areas from allowing any mold. One company said that their light (which was thousands of dollars) would cleanse all of the flowing air from germs and we had a hard time believing that fast moving air could be purified like that.
I could go on, but suffice it to say that I am a customer for life...“ Show more