Northeast Industrial Roof Reviews - Medford, Massachusetts

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Roofing

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Scott Barrett

2 months ago

5.0

If you are looking for professional work from a reputable company look no further! We selected Northeast Industrial Roof for a persistent leak in our flat rubber roof section for our property in Somerville. This was addressed as a repair by other contractors and unfortunately the leak persisted. The section that was repaired is from an addition completed in 2009. The original contractor for some reason had the roof section pitched back towards the house. While searching for estimates some contractors that came out seemed to just want to put a new layer of rubber roof and not address the pitch issue. Others wanted to strip the roof down and add on costly framing to address the issue.

The initial contact was handled by Naib who was super professional and was full of knowledge of how to address our problem. We were speaking and emailing about the job and without initially seeing the project in person or me explaining much, he identified the root of the problem by the photos. He confirmed this in person and gave the most cost-effective solution. He explained the different options of materials and methods to repair. Ultimately, we went with TPO roof membrane and had the roof built to the correct pitch using polyisocyanurate insulation and filler insulation to divert the rain. The job was completed with PVC fascia trim and 5” gutters. The gutters were correctly installed and look great transitioned around a lower fascia trim and new vinyl siding. Naib even reduced the price of the project considerably by being honest and not going all the way to the peak with the TPO, indicating it was overkill. The cleanup effort was the finishing touch with the crew being respectful of a yard full of children’s play structures, and left us with a clean deck and driveway.

Dealing with this company was seamless. We went with them due to their great reviews and they lived up to them. Everyone was professional and courteous: Naib our salesperson, Bruna our project supervisor, Hannah from the office, and of course the great team of installers. Hats of to a great team of professionals! They will be my go-to roofing contractor for any future projects and should be yours too...

Lauren Marino

2 months ago

5.0

Extremely professional and worked fast. Lowest quoted rates of the contractors I spoke to. A window was broken during the work and they replaced it quickly at no cost, even though it was an older type of window and they needed to get a replacement custom made for us. Bruna, the supervisor on my project, answered all of my questions and went above and beyond to make sure everything was above satisfactory, even going so far as to help out when they were out of the office. Highly recommend. I’ll be going to them for any exterior work I need done from now on...

Vicky Volfson

4 months ago

5.0

Great company! Administration is quick to reply and very friendly and knowledgeable. We had a tarp installed over our backyard. We had Thiago as a consultant and the project manager. He improved our initial design to be more moden and elegant and had very valuable input in terms of proper installation. We went back and forth with design and he was very patient explaining everything. On the day of installation Thiago made sure to adept it exactly the way we wanted and really listened to our input. He was very polite and patient throughout the whole process. There were few unexpected issues come up that were hard to predict but he made sure that they were all resolved. Overall we are very content with the service, and the end result! They are professionals! Highly recommend...

billy pantazopoulos

3 months ago

5.0

Northeast did  an awesome job on the roof gutters and railings.  Tiago the foreman kept me updated while also sending pictures of job along the way. Would I hire them again DEFINITELY.  Finally a company that does what you pay them to do in a timely manne...