Butler Roofing (Downers Grove) Reviews - Downers Grove, Illinois

Services Butler Roofing (Downers Grove) Provides

Roofing

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Chris M

3 months ago

5.0

We got damage from a hail storm and Butler Roofing came out to do our roof and gutters. Both Pat and Marko were fantastic to work with and we couldn’t be happier with not only how everything turned out but also the quality of service we received from Butler Roofing. The crew did an amazing job. They took off the old roof and installed the new one quickly and efficiently and they did a great job with clean up as well. The whole process was very painless with Pat and Marko and they were great at keeping us updated on everything. Couldn’t be happier and can’t recommend Butler Roofing enough...

Jesse Marzell

a year ago

5.0

After looking through reviews, we contacted Butler Roofing to look at our siding.  Marko, the owner, and Patrick walked us through the process and took over dealing with our insurance company, keeping us in loop every step of the way.  Installation was great!  Ethan kept the project moving as Victor’s crew was precise with every measurement. Everyone kept the job site tidy.  We went for a dramatic change designing the new exterior and Butler Roofing delivered!  Very appreciative of the fantastic job that was done at our house...

Brian M

4 days ago

5.0

Butler Roofing needs to be your roofing company!
I had hail damage from a February storm and began my insurance claim as soon as I found it. I contacted a few companies and left voicemails and Marko Petrovic from Butler was the first to call me back. Not that winning the call-back race matters, but he responded within the hour. He's very easy to get along with, very knowledgeable, kept an open schedule with me, and also seemed to prioritize my needs. When the other companies responded they were professional, but they felt more like salesmen, and I was not gonna deal with that.
From the start, I asked if he had any issues dealing with insurance companies, and he assured me he has no problems helping customers out with it. He explained the whole process plainly, but precisely, and was always available for any questions. He came out a few days later to meet and look at my roof. Never once did he try to force me or coerce me to sign any contract. We had an honest and open understanding that if he were "going to bat" for me with insurance and getting the most out of my claim, then we had a verbal acknowledgement that I would use his company's services.
I made an appointment with the claims adjuster and had to reschedule because of rain. Marko rescheduled as well. Day of appointment, adjuster didn't show up, and when I got a hold of him he said he accidentally double-booked me and another appointment. Marko had been sitting in his truck in front of my house for about an hour. When the adjuster came a couple hours later, Marko made sure to be there for me, and access the roof with the adjuster. There was light rain and the adjuster didn't seem interested in going on the roof. Marko had a good rapport with the adjuster and they were both able to do a full assessment of my roof. Because of this, I believe, I received the maximum coverage possible through my insurance. He went to bat for me!
I met up with Marko about a week later to go over details and cost. He explained everything thoroughly and broke down exactly where the insurance money, and some of my money, was going. He led me through the entire process. Never, at any time, did he come across as a salesman or wanted to push unnecessary items. He left every option on the table, and let me decide what I wanted to do.
Next step was getting the roof done. This was honestly the most painless part possible. Marko texted me a few days in advance of when they were thinking of doing it and when they were dropping off materials. He just asked that somebody be around sometime in the morning of the roof replacement because I was having skylights replaced and he needed interior access to align them. Otherwise, I was able to run my errands throughout the day, and let the crews do their work. Marko would stop by a few times throughout the day to check on the work and update me on some things. The crew was outstanding in my opinion! I had a tear-off and it was done in a single day. They couldn't get the gutters done in the same day, due to a delay in the morning from some rain, but were back a couple days later to finish. And the gutters are done by Butler Roofing. He doesn't sub-contract them out to a third party company. During the project there was a ton of debris all over the place but that was all cleaned up!
After the work was completed Marko reached out a couple times to make sure everything was all good. As a customer, I appreciate this, as he genuinely wants his customers to be satisfied and it also reflects on his crews great work as well.
Again, I appreciate all that Marko, his crew, and Butler Roofing did for me! I honestly vibed well with him and I never once felt misguided or led to somewhere I wasn't comfortable. There's no hidden costs or surprises at the end of the project. He was always understanding of my concerns, always quick to respond to my questions, and always friendly and professional! If/when I need any roof work in the future, I'm making one phone call only (if he's not retired), and that's Marko Petrovic and his crew at Butler Roofing...

S N

4 weeks ago

5.0

Marko came in to look at my roof. He was very prompt and he advised me that nothing was wrong with my roof or shingles and asked me to keep an eye after a storm hits. I found him extremely trustworthy. Normally businesses try to sell you something, but Marko seems like a very genuine person. I will always keep Butler roofing in mind for all my roofing needs and I’ve already spoken to my neighbors and friends about calling Butler roofing for their roofing needs...