Plumbing
11 miles from downtown of Covington, GA
Matt Ford says: „I believe my service plumbing tech's name was Nkwembe--my apologies for possibly misspelling it.
The appointment scheduler on the phone was clear, quick, and professional. The follow-up call I received from the water-damage assessor (20 minutes later) was impressive. I was given (the dreaded!) service time window of 10am-12pm the next day--and by 9:45am, I got a call from dispatch, letting me know that my tech would arrive between 3-40 minutes...and he did!
Nkwembe was polite, professional, patiently answered my questions, explained my plumbing issue thoroughly and in plain terms. He even connected me with a septic technician because I had a question about my septic tank (unrelated to the service call).
Chad, the damage assessor arrived by the end of Nkwembe's work--and he, too, was outstanding. Courteous, knowledgable, and assured me he was on-call all evening for me and my wife to call him to talk over our insurance claim for the damage and repair.
I've historically been a bit wary and suspicious of relying on large service companies and the spectre of inflated prices and exorbitant service fees...man...I couldn't be more pleased with both the *service* I've received, as well as the price I've been charged.
Well done, Roto-Rooter Atlanta. I expect you to lavish both Nkwembe and Chad with glittering prizes, a pizza party, and a limo to take them to Dave & Buster's for a day of video games, laser-tag, and treats...“ Show more