Plumbing, HVAC
18 miles from downtown of Costa Mesa, CA
LD S says: „I recently had the pleasure of meeting Juan, a service technician from Power Pro Plumbing, Heating and Air who came to install a new bathroom sink and faucet. Although the service could not be completed, I wanted to highlight the professionalism and dedication Juan demonstrated during his visit.
From the moment Juan arrived, he was punctual, courteous, and clearly knowledgeable about the task at hand. He took the time to explain the situation in a way that was easy to understand. His attention to detail was evident as he carefully inspected the old plumbing ensuring that no potential issue was overlooked.
Unfortunately, removing the old sink and reinforcing the wall for the new sink was more involved than expected and Juan was unable to complete the job during this visit. However, he was transparent about the challenges and assured me that the job could be completed once the walls were properly prepared. Juan also provided valuable advice on how to minimize any inconvenience while waiting for the follow-up service.
What stood out the most was Juan's commitment to customer satisfaction. Despite the setback, he remained professional and positive, making sure I felt informed and reassured throughout the process.
I highly appreciate Juan's efforts and professionalism. While the service could not be completed this time, his dedication to resolving the issue and ensuring a positive customer experience was commendable. I look forward to the follow-up visit and have full confidence in Juan's ability to successfully complete the repair.
Thank you, Juan, and Power Pro for your exceptional service and customer care...“ Show more