Plumbing, HVAC
14 miles from downtown of Alabaster, AL
Jacob Traylor says: „For the past 2 days my AC drain line was stopped up, I had been trying to clear it so that it would work until I could get someone out to the house to take a look at it. In the past I’ve used some other companies and they have always given me high repair bills, or said that I needed a new system ( while saying there’s nothing we can do).
So I decided to try Skelton, I called the number fully expecting to go to voicemail, or to reach a call center that didn’t care.
When I called, I spoke to a very pleasant lady on the phone, who understood what was going on and gave genuine empathy to the situation. I asked her if someone could come out tomorrow and take a look at it, and give me a quote on a new system. She stated, “ we can definitely do that, but if I could get a tech out tonight would you prefer that?”
I was shocked, I didn’t think at 6:00pm on a Sunday before a holiday that would even be an option. I agreed, and with in 20 minutes Landon called, and asked if it would be alright for him to come tonight to take a look, and get it taken care of. He drove an hour from where he lived to my home, and immediately got to work. Landon was incredibly polite, knowledgeable, and understanding. He answered all of my questions, and gave me genuine feedback on the system and why it was behaving the way it was. Once he was done, he informed me about their Servicing membership, and gave me the benefits of joining. I ended up going ahead with the membership. He gave us the quote for a new system, and it was very decent compared to other companies I spoke with.
I will be using them in the future for my servicing, and when I do decide to get a new system.
Awesome job Landon...“ Show more