John Dupuy says: „We discovered a skylight leaking into our attic earlier this winter. The leak was quite bad and needed to be addressed ASAP. We got multiple quotes but were most impressed by Luke from Ibex who came out promptly and also pointed out several other items in our attic and on our roof that should be addressed. Their pricing was also not absurd!
Luke came out twice to complete the job which included replacing the skylight, shingles around the skylight, replacing rotten plywood from the leak, and also taking care of some venting from fans in our house that vented directly into the attic. He worked efficiently and was very mindful of clean up!
During the next heavy rain, I noticed that there were still some leaks around the new plywood near the skylight. Ibex made good on their warranty and Luke came out within a few days to address the issue.
After this, I was still seeing some leaks from nails where shingles were replaced. I reached out to Ibex again and they again made good on their warranty. Luke came out once more and discovered that the new shingles likely did not seal properly because they were installed during the wintertime. Luke went through and caulked every nail and also added some sealant to prevent future leaks. We had a heavy rain last night and I checked the area again this morning - no leaks!
Throughout this process, I've been extremely impressed with not only Luke but also the Ibex staff including Whitney from dispatch and Amber from the front desk. Ibex makes good on their warranties and I was very pleased at how they responded and addressed my issues in a timely manner. As a relatively new homeowner it's nice to know that there are companies that care about their customers out there and I will definitely be reaching out to Ibex for any future projects...“ Show more
Kirk Koskiniemi
Business Owner
Looking for more contractor options?
Simply click the button below, provide your details, and we’ll locate reliable local contractors not yet listed on Directorii. Please note, the $20,000 guarantee does not apply to these contractors.
We are 100% confident in our contractors, that is why every deal is backed up with a $20,000 Guarantee.
Manufacturers
IKO
Directorii Preferred
Atlas
Certainteed
Conklin
Euroshield
F Wave
Show all
Certified by any brands
We are 100% confident in our contractors, that is why every deal is backed up with a $20,000 Guarantee.