K Thompson says: „Such an incredible experience having our roof replaced. Erwin was kind and personable. He took the time to explain everything that needed to be repaired and answered all my questions before I could ask.
The crew showed up all on time and were fantastic. Roof was done in half a day and their clean up left everything around the house spotless. Erwin came back and did a final check of everything and ran a magnet again around the house like he said he would.
I had the opportunity to meet Mr. Serrano (Father) a couple years ago for an estimate to replace the roof back then. Unfortunately we were unable to afford the replacement then but he offered to make some repairs to carry us over. I promised Mr. Serrano that when we were ready to replace the roof we would use his services and we did and were not disappointed.
We plan on using them again for other projects without hesitation.
Great people and great company. Thank you Erwin and your whole crew!
Before and after pictures...“ Show more
C R says: „Great experience. 10 out of 10
Roof evaluation: The co-owner Sam inspected our roof himself and provided physical roofing shingle samples at our request. Sam offered to show up during our insurance inspection if needed.
Estimate: Great communication all around and professionalism. Arch sent a very clear estimate/proposal and they offered digital signatures for the contract.
Material delivery: The day prior to the install a material company delivered the roofing materials with no issues. Delivery driver was professional and didn't attempt to bring the semi truck up the narrow driveway as some have before. He offloaded material onto a forklift and then drove it up. Smart move.
Install: The team showed up 20 minutes early, laid our tarps to prevent damage, kept the place clean while doing the messy job of roofing. The team worked very efficiently and was able to complete the roof install in one day. The onsite manager during the install gave us short and sweet updates periodically. The cleanup was great, I walked around with my own large magnet in our grass to locate any old missed roofing nails found nothing.
Post install: Arch sent us cookies in the mail and a $500 gift card to be used to future projects. The cookies were a 8 out of 10 (they weren't grandmas cookies but highly recommended)
Overall: 10 out of 10 - highly recommen...“ Show more
John Schroter says: „We had a hail storm back in April 2020 in Ashburn VA. I was not sure if the damage was minor or if it was significant. I contacted Justin Sebren at NCI who inspected the roof and confirmed that he believed that our insurance company would agree to cover hail damage. He gave me some info to share with the insurance company. Justin and the insurance adjuster inspected the roof together and the insurance company promptly approved us for a new roof! The insurance company was worried that if we didn't fix it then water could leak into our home and cause damage. Justin's company scheduled the work within a few days. They brought a crane in to stage the roofing materials to ensure a quick job. They brought in a dumpster for the cleanup. I was extremely impressed at the professionalism and the hard work the roofers did on a hot August day. A few of my neighbors in Belmont also contracted with NCI and all of their roofs were completed in 1 day promptly and professionally. Well done NCI! Thank you Justin...“ Show more
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